On Thursday, United Airlines released a list of “substantial changes” to its policies after gruesome video of an elderly man being brutally dragged from a United Airlines plane went viral. The changes are largely pointless PR (“additional training” and a new “customer solutions team”), but a few seem in direct…
The videos depicting security officers forcibly dragging an elderly United Airlines passenger in Chicago have drawn outrage that is both widespread and entirely justified. Most of the resulting news coverage has focused, correctly, on United’s tone-deaf response and the larger question of how much power airlines wield…
Yesterday, the world watched in horror as a 69-year-old man was dragged off a United flight in Chicago. The CEO of United Airlines, Oscar Munoz, said that he was sorry “for having to re-accommodate these customers.” And if you thought Munoz’s “apology” was tone deaf, wait until you hear the CEO’s latest statement.
Early Monday morning, everyone with an internet connection learned that if they fly on United Airlines, they run the risk of being forcibly ejected from their seat and left covered in blood. Now, the Chicago Department of Aviation says that one of the officers involved in the incident has been placed on leave pending…
United Airlines has been a real dick lately. On Monday morning, the world woke up to a very disturbing video of a hapless passenger being bloodied and dragged off an overbooked flight so that a United employee flying stand-by could fly instead. This is just the latest in an increasingly enraging pattern of bad…
On Sunday, a man was forcibly dragged off a United flight headed from Chicago to Louisville after he refused to give up his seat to a United employee who “needed to be in Louisville” for a flight the following day, The Courier-Journal reports.
Twitter user Shannon Watts started a firestorm on Sunday by saying she saw three passengers barred from a flight on United Airlines, apparently because they were wearing spandex leggings. In responding, United representatives repeated that the airline can “refuse passengers who are not properly clothed.”
On Wednesday, American Airlines announced that it will soon offer a cheap-as-hell “basic economy” package for its flights. The catch—because there’s always a catch when it comes to flying—is that these passengers won’t be able to use the overhead bins while flying.
Remember your last flight when you told yourself that at least flying couldn’t get any worse? Well, it’s about to get worse. United Airlines will soon start charging some customers for the privilege to use the overhead bins.
Talk about adding insult to injury. United Airlines has responded to io9's request for comment regarding the ejection of a passenger from a flight earlier today. Besides brazenly avoiding a discussion of the actual situation, its response manages to completely misidentify the person in question.
A passenger wearing a Black Panther baseball cap has been told to remove the headgear because it—along with a t-shirt with an upside-down American flag—makes the pilot “uncomfortable.”
History was made when the first in-flight movie was screened over Chicago in 1921. But it wasn’t until 1939 that passengers were treated to the first in-flight TV. What was playing on the boob-tube in the sky? Live footage of their own plane, oddly enough.
If you ever get a chance to travel back in time to the year 1989 (the year Back to the Future: Part II was released) make sure you bring a United Airlines boarding pass. People will be so excited to see that their dreams of one day owning a hoverboard will come true.
You may be familiar with this meme: “If a 747 can carry the space shuttle, then I call bullshit on overweight luggage fees.” Airlines collected $38.1 billion in revenue from such fees in 2014, almost a 21 percent increase year-over-year. These fees are the new normal, and future fees are a pure insult to your…
All United Airlines flights are currently grounded, and the Federal Aviation Administration is blaming “automation issues” for the travel nightmare.
Finally tired of being trounced by its competitors in the on-board internet arena, United Airlines has outfitted its first international widebody plane with satellite-based Wi-Fi. The service should be rolled out to 300 additional aircrafts by the end of the year.
Mention "biofuel" and the average American driver will likely only think of a car that perpetually smells of Burger King. But, these fuels are making quick inroads to the aviation industry—both Alaska and United Airlines have announced today that some flights' fuel supplies include non-petroleum alternatives.
Steve Silberman suffered through a flight from Hell. Not only did United attendants ask him to switch seats when the woman next to him irrationally demanded so, but after forgetting his Kindle on the plane, the attendants refused to grab it.
Federal rules state clearly that wheelchairs may be taken apart during a flight in order to save room. But they also say they'll be put back together. Except when they're not. Then you're kinda screwed.