Not Just Comcast: 19 Stories From Call Center Hell

Recently, Comcast and its call center habits have been thoroughly lambasted from all sides—and for good reason. But what many of us keep forgetting is that it's not just Comcast. The call center system as a whole is broken. And as you'll see from the tales below, it's breaking its employees along with it. » 7/28/14 1:16pm Monday 1:16pm

Bad News for Verizon's Heavy Data Users: You'll Be Throttled This Fall

If you're clinging to your grandfathered Verizon unlimited data plan, here's some bad news. Starting October 1, Verizon will throttle LTE speeds for heavy data users who enter high-volume areas. As GigaOm points out, this means Verizon will privilege users who pay for their data per gigabyte over their customers who… » 7/25/14 1:58pm 7/25/14 1:58pm

Who's Really to Blame When Netflix Slows Down?

If you're a Netflix customer on Verizon, there's a good chance you've spending a lot more time with that bright red buffering screen than you'd like. That's why, over the past few weeks, Netflix and Verizon have been displacing blame by taking pot shots at each other. But while they're busy bickering, we're the ones… » 7/16/14 10:00am 7/16/14 10:00am

The Biggest Misunderstanding in the Net Neutrality Debate

Pending public rage, the FCC's flawed net neutrality rules will kick in later this summer. And yet, despite the impassioned coverage in the media, it's obvious that most people are still missing the point. As Wired points out today, a type of internet fast lane already exists, and nobody's talking about how to shut… » 6/24/14 1:20pm 6/24/14 1:20pm

Netflix Lets People Know When Bad Streaming Is the ISP's Fault (Updated)

Last night, Yuri Victor tweeted a screenshot of a new Netflix error message he saw while a video was buffering. It tells Verizon customers exactly what's to blame for slow video. And judging by the response from Netflix's spokesperson Jonathan Friedland, it's no mistake. Update: AT&T customers are getting similar… » 6/04/14 9:45am 6/04/14 9:45am

How Verizon Tricks You Into Paying for the Privilege to Pay More

Earlier this month, the FCC voted in favor of a pretty thoroughly terrible proposal that would kill net neutrality as we know it. A proposal that would give broadband companies an absurd amount of powers that they themselves delineated. And a proposal that would give Verizon (and broadband carriers in general) the… » 5/30/14 3:00pm 5/30/14 3:00pm

Report: Google Wants to Become a Wireless Carrier

Google bosses are dreaming about adding wireless service to the search giant's menu of offerings. A couple of unnamed sources "who have discussed the matter with Google" told Amir Efrati at The Information that it would roll out the service in the same areas where Google Fiber is offered. In other words, Google wants… » 4/03/14 11:56am 4/03/14 11:56am

Get A $100 Bill Credit With A New Verizon Or AT&T Phone

If you're in the market for a new Verizon or AT&T phone then we've definitely got the deal for you. Picking up a phone from Amazon today nets you a $100 bill credit, in addition to whatever discounts Amazon already has on the phones. On top of that, Amazon will waive the $35 activation fee for new customers. [Amazon] » 2/14/14 2:55pm 2/14/14 2:55pm