waffler
Talking to suits at the GSMA Mobile Congress this week, Warner Music CEO Edgar Bronfman Jr. admitted the music industry is at least partly to blame for the woes it's been mired in for years now as well as the fact that they've been "at war" with their customers:
We expected our business would remain blissfully unaffected even as the world of interactivity, constant connection and file sharing was exploding. And of course we were wrong. How were we wrong? By standing still or moving at a glacial pace, we inadvertently went to war with consumers by denying them what they wanted and could otherwise find and as a result of course, consumers won."
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