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New York, 12:26 AM
Wed Nov 25
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  • posts about #warranty more →

    ThinkPad's $100 a Year Warranty Service is Actually Pretty Good

    DIY Fixes for the Palm Pre's Unfortunate "Oreo" Effect

    SquareTrade's iPhone 3GS Warranty Covers Clumsiness, Stupidity, and Human Nature

    Apple Extends Free Graphics-Related Repair Offer For Older MacBook Pros

    Your Gadgets Don't Break As Soon As Your Warranty's Expired - Your Brain Is Just Wrong

    Verizon Blocks Warranty Telemarketers, Receives $50,000

    No My Warranty Isn't About to Expire, Stop F*cking Calling Me!

    Off-Brand HDTVs May Not Be Such A Bargain After All

    If You Get Screwed By Busted Gear at Circuit City, American Express Might Save You

    Microsoft Allegedly Knew Xbox 360 Was Scratching Discs
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    Dsmvwl  Admin  Promote to frontpage Approve user Ban user ×
    Image of soggy_cheerio soggy_cheerio
    10/08/09

    In reply to ThinkPad's $100 a Year Warranty Service is Actually Pretty Good
    I guess I should mention that I have been pleased with Dell's support.

    Recently, I had some problems with my almost 3 year old laptop(end of life as far as I'm concerned, just over a month left on warranty.) Dell tried several times to repair my laptop. In each instance, a part was overnighted and a tech sent out the next day, save for the instance that I requested the part sent to me so I could fix the problem to my satisfaction.(if I can't fix it, there's really a problem) Dell basically bent over backwards trying to correct the problem.

    After unsuccessfully repairing the problem, despite having replaced virtually the entire machine, Dell decided to do a laptop exchange. The rep informed me that it would be a newer model. Despite the fact that any newer model would likely be an upgrade, especially with regard to the basic specs, I politely voiced my concerns about the resolution of the screen and a couple of my other requirements(bluetooth, I HATE dongles). I was assured that I would be satisfied with the replacement. Less than a week later, I had a new computer.

    What did Dell send me?

    A completely loaded Studio 15. And, when I say completely loaded, I mean completely loaded... as in EVERY single upgrade. $1900+

    I believe that's called "hitting one out of the park."
     Reply
    soggy_cheerio was starred soggy_cheerio was unstarred
    Image of bnetter12 bnetter12
    10/08/09

    In reply to ThinkPad's $100 a Year Warranty Service is Actually Pretty Good
    hmm might need to get a thinkpad do they still do that little ball in the keyboard i'd love that
     Reply
    bnetter12 was starred bnetter12 was unstarred
    Image of Nathan Obbards Nathan Obbards
    10/08/09

    @bnetter12: Are you referencing this?
     Reply
    Nathan Obbards was starred Nathan Obbards was unstarred
    Image of bnetter12 bnetter12
    10/09/09

    @Nathan Obbards: yes dop they still have one because i used to love those but now most computers don't have them.
     Reply
    bnetter12 was starred bnetter12 was unstarred
    Image of Nathan Obbards Nathan Obbards
    10/09/09

    @bnetter12: Certain models still have them, but not all of them. The X series has them, I think the R series does, I can't remember which ones do and don't.
     Reply
    HeartBurnKid: Agent of R.O.A.C.H. promoted this comment Nathan Obbards was starred Nathan Obbards was unstarred
    Image of HeartBurnKid: Agent of R.O.A.C.H. HeartBurnKid: Agent of R.O.A.C.H.
    10/09/09

    @Nathan Obbards: The entire ThinkPad line still has them. The IdeaPad and Value lines do not.
     Reply
    HeartBurnKid: Agent of R.O.A.C.H. was starred HeartBurnKid: Agent of R.O.A.C.H. was unstarred
    Image of HeartBurnKid: Agent of R.O.A.C.H. HeartBurnKid: Agent of R.O.A.C.H.
    10/08/09

    In reply to ThinkPad's $100 a Year Warranty Service is Actually Pretty Good
    We use nothing but Lenovos in our office, and our service experience is exactly why. I've had to call them out numerous times (which happens when you've got a number of computers on site), and Cory's experience is, amazingly, typical. Call them up, have a tech on site the next day.
     Reply
    HeartBurnKid: Agent of R.O.A.C.H. was starred HeartBurnKid: Agent of R.O.A.C.H. was unstarred
    Image of Dafrety Dafrety
    10/08/09

    In reply to ThinkPad's $100 a Year Warranty Service is Actually Pretty Good
    The fact that so many PC manufacturers offer accidental damage and will come out to your house/office to repair your computer makes me wonder why Apple always scores so high on their service & support.
     Reply
    Kaiser-Machead promoted this comment Edited by Dafrety at 10/08/09 9:29 PM Dafrety was starred Dafrety was unstarred
    Image of Kaiser-Machead Kaiser-Machead
    10/08/09

    @Dafrety: It's probably because sounding great on paper/website doesn't necessarily guarantee that it will be top-notch.
     Reply
    Kaiser-Machead was starred Kaiser-Machead was unstarred
    Image of ThadineCachudo ThadineCachudo
    07/23/09

    In reply to DIY Fixes for the Palm Pre's Unfortunate "Oreo" Effect
    I'll agree with the JB Weld. I have a big glob of it holding the oil inside a cracked engine case. Close to 40,000 miles since. Holding up fine.

    JB Weld points and laughs at super glue.
     Reply
    Cordfucious of Tech Clan promoted this comment bosskev approved this comment ThadineCachudo was starred ThadineCachudo was unstarred
    Image of Thangka Thangka
    07/23/09

    In reply to DIY Fixes for the Palm Pre's Unfortunate "Oreo" Effect
    Super glue?! That'd flake off way quick. Try some JB Weld. I had a kayak paddle with an oversized button hole, made the paddle halves wiggle. Put some JB Weld on it, sanded it to fit, and it has held perfect for 4 years now.

    So my vote is JB Weld or epoxy with graphite powder. Apply very thin layer(s) using wax paper. (Brush it thin on wax paper and touch wax paper to thoroughly cleaned surface).
     Reply
    bosskev promoted this comment Thangka was starred Thangka was unstarred
    Image of LPAkira LPAkira
    07/23/09

    In reply to DIY Fixes for the Palm Pre's Unfortunate "Oreo" Effect
    Why in the world would you void your warranty to keep the Pre from twisting when Palm will replace twisting units for free?
     Reply
    bosskev promoted this comment LPAkira was starred LPAkira was unstarred
    Image of bosskev bosskev
    07/23/09

    In reply to DIY Fixes for the Palm Pre's Unfortunate "Oreo" Effect
    "The Prē Oreo Effect"? Are you kidding me? Prēs are stuffed with cream-filled goodness? Why in the hell isn't this featured in their marketing?
     Reply
    Edited by bosskev at 07/23/09 7:32 PM bosskev was starred bosskev was unstarred
    Image of Cordfucious of Tech Clan Cordfucious of Tech Clan
    07/23/09

    @bosskev: and all this time I thought they were talking about a black guy who speaks with articulation and prefers the suburbs to the urban blight.
     Reply
    Cordfucious of Tech Clan was starred Cordfucious of Tech Clan was unstarred
    Image of bosskev bosskev
    07/23/09

    @Cordfucious of Tech Clan: No. "Prē" is NOT an abbreviation for "President".
     Reply
    bosskev was starred bosskev was unstarred
    Image of Hi, I'm God Hi, I'm God
    07/23/09

    In reply to DIY Fixes for the Palm Pre's Unfortunate "Oreo" Effect
    I have a better solution - get an iPhone.
     Reply
    Hi, I'm God was starred Hi, I'm God was unstarred
    Image of IDSkittlez IDSkittlez
    07/23/09

    @Hi, I'm God: Go kill yourself
     Reply
    IDSkittlez was starred IDSkittlez was unstarred
    Image of Hi, I'm God Hi, I'm God
    07/23/09

    @IDSkittlez: If I owned a Pre that would be simple... a simple slit of the throat with the keyboard edge should suffice.
     Reply
    TheSonOfKrypton promoted this comment Hi, I'm God was starred Hi, I'm God was unstarred
    Image of TheSonOfKrypton TheSonOfKrypton
    07/23/09

    @Hi, I'm God: I LOL'D!
     Reply
    TheSonOfKrypton was starred TheSonOfKrypton was unstarred
    Image of secretmanofagent secretmanofagent
    07/23/09

    @Hi, I'm God: Or a Macbook Air.
     Reply
    TheSonOfKrypton promoted this comment secretmanofagent was starred secretmanofagent was unstarred
    Image of TheSonOfKrypton TheSonOfKrypton
    07/23/09

    @secretmanofagent: Ooooooooh....He had to go off on a tangent and get a whole 'nother segment of portable device, but I think that was a zinger "Hi, I'm God".
     Reply
    TheSonOfKrypton was starred TheSonOfKrypton was unstarred
    Image of cnewhall cnewhall
    07/23/09

    @secretmanofagent: The non-unibody aluminum design makes it even more deadly.
     Reply
    TheSonOfKrypton approved this comment cnewhall was starred cnewhall was unstarred
    Image of green or blue green or blue
    07/23/09

    In reply to DIY Fixes for the Palm Pre's Unfortunate "Oreo" Effect
    the only way to fix an oreo is to pull it apart and eat the cream first. consider this case, closed.
     Reply
    NurseDave promoted this comment green or blue was starred green or blue was unstarred
    Image of psychiccheese: You're awesome ( psychiccheese: You're awesome (
    07/24/09

    @green or blue: *puts on sunglasses*
     Reply
    Cordfucious of Tech Clan promoted this comment psychiccheese: You're awesome ( was starred psychiccheese: You're awesome ( was unstarred
    Image of green or blue green or blue
    07/24/09

    @psychiccheese:
    I think we should high-five now, or something.
     Reply
    green or blue was starred green or blue was unstarred
    Image of itchytooth itchytooth
    06/19/09

    In reply to SquareTrade's iPhone 3GS Warranty Covers Clumsiness, Stupidity, and Human Nature
    I never drop my phone. Y'all must be having more exciting lives than me.
     Reply
    itchytooth was starred itchytooth was unstarred
    Image of Hello Mister Walrus Hello Mister Walrus
    06/19/09

    In reply to SquareTrade's iPhone 3GS Warranty Covers Clumsiness, Stupidity, and Human Nature
    This idea has so much potential for abuse. Look out for a YouTube video called "50 Ways to Destroy an iPhone" some time in the near future.
     Reply
    Hello Mister Walrus was starred Hello Mister Walrus was unstarred
    Image of Kaiser-Machead Kaiser-Machead
    06/19/09

    In reply to SquareTrade's iPhone 3GS Warranty Covers Clumsiness, Stupidity, and Human Nature
    Andi isn't the only one that lets gravity borrow the cellphone frequently. My SE's given the floor many a several-mph greeting, which is strange because I've never dropped my iPod once, and I carry it more than the phone.
     Reply
    Kaiser-Machead was starred Kaiser-Machead was unstarred
    Image of nameSpencer nameSpencer
    06/19/09

    In reply to SquareTrade's iPhone 3GS Warranty Covers Clumsiness, Stupidity, and Human Nature
    Every person I know who has an iPhone has broken the glass. Mine, after only a month. I didn't even know this stuff existed!
     Reply
    nameSpencer was starred nameSpencer was unstarred
    Image of glenno86 glenno86
    06/19/09

    @nameSpencer: BS. I dropped my first gen iPhone on hard wood twice, linoleum once. No cracks. Never use any kind of phone protection yet the screen only has about 3 tiny scratches, works like day one.
     Reply
    glenno86 was starred glenno86 was unstarred
    Image of Hello Mister Walrus Hello Mister Walrus
    06/19/09

    @nameSpencer: It doesn't seem unreasonable. The iPhone is basically a slab of glass that you carry in your pocket.
     Reply
    Hello Mister Walrus was starred Hello Mister Walrus was unstarred
    Image of Kaiser-Machead Kaiser-Machead
    06/19/09

    @glenno86: I've seen a few iPhones with split glass. They were apparently still usable, but were obviously uggo-fied by the crack.
     Reply
    Kaiser-Machead was starred Kaiser-Machead was unstarred
    Image of weatherman weatherman
    06/19/09

    In reply to SquareTrade's iPhone 3GS Warranty Covers Clumsiness, Stupidity, and Human Nature
    I thought Apple's warranty covered at least one incident of owner stupidity. I could be wrong, but that's what I remember when they tried to sell it to me when I got my 3G.
     Reply
    weatherman was starred weatherman was unstarred
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