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Posts Tagged “
Warranty
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gaming
Stupid Guy Sues Microsoft for $5 Million Because Halo 3 Crashed His Xbox 360
Randy Nunez's Xbox 360 is being beaten to death by Halo 3, so that it "routinely, consistently, and systematically 'froze,' 'crashed,' or 'locked up.'" Naturally, this "disrupted game play." For his pain and suffering of having to reset his console to resume getting teabagged, he wants $5 million and class action status, 'cause "many consumers" are having these issues. Sorry. My bad. I take full responsibility for shooting people in the face that hard. I thought I was just knocking them off the internet, but apparently it's crashing their 360s too. I apologize. But seriously. More »
gaming
Plugging Your PS3 Into a Surge Protector Doesn't Void Your Warranty
A PlayStation forum poster claims that a Sony customer service rep told him his broken PS3's warranty was voided because he plugged the console into a surge protector and not a wall socket, and that he'd have to pay $150 to fix it. When reached for comment, Sony said this wasn't the case and that your warranty won't be voided if you use a power strip. More »
home entertainment
Microsoft Offering Disc Replacements For Scratched Halo 3 Limited Edition
If your Halo 3 Limited Edition discs are scratched—like ours were—you can get a replacement disc by filling out a form and sending your disc back to Microsoft. Of course, this will take up to two weeks for delivery—not counting the time it takes for your disc to get to Microsoft—which may be too long to go without your Halo fix. Either way, it's free until 12/31/07. [Xbox - Thanks Joseph M!]
unconfirmed
Apple Stores Voiding Warranty on Hacked iPhones?
We're unsure if this is a policy or a one-time incident, but Jason O'Grady from ZDNet is reporting that an Apple store refused to service a hacked and unlocked (for T-Mobile) iPhone, saying the warranty was voided and blacklisting "the phone against future service, or return." More »
turn it up to 11
The Red Ring of Death (Metal)
iphone
AppleCare for iPhone Available Now For $69
The $69 iPhone Apple Care we told you about is now live on Apple's site. You can order online (free shipping) in order to extend your one year of complimentary iPhone repair service to two years. Telephone support, on the other hand, is still free for two years even without AppleCare. AppleCare is not available for residents of Alabama, Connecticut, Nevada, or Wyoming, so don't bother ordering it if you live there. [Apple]
gaming
Xbox 360 Failure Rate: 30%, Says Retailers
We always knew the Xbox 360 failure rate was high, but the only time Microsoft's put any sort of solid numbers on the thing it was always somewhere around 5%. Retailers, on the other hand, have just reported a failure rate of somewhere over 30%. That's pretty ridonkulous. It's a good thing Microsoft support is usually pretty good about taking them back, so you don't have to go all Picard and shout about how many lights there are over the phone. More »
home entertainment
Microsoft Updates Xbox 360 Warranty Again
Following up on the previous warranty change that extended everyone to a year of coverage (up from 90 days), Microsoft's just revamped it yet again for the good of mankind. Here's what's new: More »
announcements
Costco Officially Changes Return Policy For the Worse
You know the sweet-ass Costco return policy? The one where you could return anything anytime (except for computers) for a full cash refund? Well it looks like we pushed it a little too far. More »
laptops
Dell Bundles LoJack Anti-Theft Service With Inspiron Laptops
The word on the street is that laptops get stolen. A lot. That's why Dell's announcing that customers who buy their Accidental Damage plan (CompleteCare) with their laptops will receive a Computrace LoJack system as well. Bundled with select Inspiron notebooks, this laptop-LoJack allows the company to track down and recover your computer. More »
home entertainment
Rumor: PS3 Warranty Voided Because User Didn't Use Sony Licensed Cables?
This may or may not be true—since it's taken from a forum post—but AVS Forum user seems to have discovered a bit of a caveat in Sony's PlayStation 3 warranty. When ragedogg69's PS3 broke, he discovered that it was no longer under warranty because he was using a generic set of component cables instead of Sony's licensed component cables. Thanks to that, his only option is to pay Sony $150 to fix it, or return it to the store where he bought it. Guess which one he chose? More »
home entertainment
Xbox 360 Warranty Extended To 365
Great news for Xbox 360 fans like us whose consoles are on the verge of crapping out! Microsoft's extended their 90 day warranty on all new and used Xbox 360s to a full year. This goes retroactively for current Xbox 360s as well, so if you've had your console for less than a year, you're now qualified to get free repairs. More »
portable media
Kotaku's own video game sleuth and my personal fashion mentor, Brian Crecente, did a little investigative work to find out if Nintendo is repairing the broken hinges of Nintendo DS Lites. If you recall yesterday another Kotaku poll showed that 14 percent of readers' DS Lite hinges were broken. So this is obviously quite a problem, even though Nintendo is reporting that only 0.02 percent of DS Lites would be experiencing the defect.
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Nintendo Offering Free Repairs for Broken DS Lite Hinges
Kotaku's own video game sleuth and my personal fashion mentor, Brian Crecente, did a little investigative work to find out if Nintendo is repairing the broken hinges of Nintendo DS Lites. If you recall yesterday another Kotaku poll showed that 14 percent of readers' DS Lite hinges were broken. So this is obviously quite a problem, even though Nintendo is reporting that only 0.02 percent of DS Lites would be experiencing the defect.
More »
