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Microsoft Responds to Xbox 360 Disc Scratching Allegations

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Lance Wallen
12/17/08

In reply to Microsoft Responds to Xbox 360 Disc Scratching Allegations
Guess I'm the minority, I've had a 360 since they came out, the original batch. no RROD and no scratched disks. I had one issue where I left the console on for 3 days on accident and the brick over heated a bit and it wouldn't boot. couple hours later it started working again and it's worked just dandy every since.
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Kaiser-Machead
12/17/08

@Lance Wallen: There may be a free Leprechaun in the box. Did you check?
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Kaiser-Machead
12/17/08

In reply to Microsoft Responds to Xbox 360 Disc Scratching Allegations
My Macbook is sensitive about its optical with a disc in it as well. Can't pick it up, but I can shift it about the desk without issue. I can shift around my Powermac, and all of my other desktops that I've owned, without scratching the disc while in motion (didn't pick it up and walk around with it, just moved it over slightly for things). This sounds like a serious problem with the optical. By comparison, how do PS3's hold up to minor movement? Curious.
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Aminojaku
12/17/08

@Kaiser Shove This In Your Stocking Machead: Due to the anti-scratch coating on BluRay the PS3 holds up just fine.
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Kaiser-Machead
12/17/08

@Aminojaku: Ah, ok. Good to know.
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audriuszujus
12/17/08

In reply to Microsoft Responds to Xbox 360 Disc Scratching Allegations
Cowshit! So morons don't buy PS3? or PS2? or Sega Mega drive? Does one of these consols ever scrathed a disk? I was dancing with my Dreamcast while eating ice cream and nothing happend... Microsoft you are just like man in a middle age crysis - lying and trying...
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Rabid Penguin
12/17/08

@audriuszujus: Well. The Mega Drive was a cartridge system. I'm sure it would scratch up your CD's if you tried shoving them into it.
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Rabid Penguin
12/17/08

In reply to Microsoft Responds to Xbox 360 Disc Scratching Allegations
Hahaha. You said "do due."

On a more serious note: I have not had ANY problems with discs becoming scratched. It's hard to get a scratched disc with the damn console is dead (RRoD).
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OMG! Ponies!
12/17/08

In reply to Microsoft Responds to Xbox 360 Disc Scratching Allegations
The warning goes to the "failure to warn" claim. As far as the "negligent design/manufacturing" claims, that's another story - one best told by design and manufacturing experts who get paid $300/hr to review documents and $5,000 a day for testimony.
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whatthewhereis
12/17/08

In reply to Microsoft Responds to Xbox 360 Disc Scratching Allegations
Bring on the Class Action. I want my 120 bucks I've spent in fees sending my machine back to get other things fixed. Even if I wasn't dumb enough to pretend my XBOX was a maraca.
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OMG! Ponies!
12/17/08

@foolmartyr: There's an old adage in the legal business:

The only ones who get rich in a class-action suit are the lawyers.

That said, I concur - bring on the class-action lawsuit.

I have a lot of unemployed lawyer friends who wouldn't mind doing document review for the case. $40/OT at 70 hours a week really helps pay off the student loans.
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Jon Casino
12/17/08

In reply to Microsoft Responds to Xbox 360 Disc Scratching Allegations
Ive done this to gears of war many times my xbox will be standing up and my cat will knock it over ends up being a bad day for kitty and gears...
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jcrockerman
12/17/08

@Jon Casino: that's why real men have dogs and not "kitties"...

/ :)
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Kaiser-Machead
12/17/08

@jcrockerman: Cats are the aloof tiny lords, little Napoleons, of the household. Dogs are the brutish urchins begging for scraps. KNEEL.
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shafnitz
12/17/08

In reply to Microsoft Responds to Xbox 360 Disc Scratching Allegations
It's a no-brainer. You're a moron if you think it's OK to move any console while a disc is spinning. MS definitely wins this one.
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ripfire
12/17/08

@shafnitz: It's lawsuits like this that dumbs down society with common sense warning labels.
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OMG! Ponies!
12/17/08

@shafnitz: Define "win".
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ripfire
12/17/08

In reply to Microsoft Responds to Xbox 360 Disc Scratching Allegations
Microsoft response: "Whr-rr-whhrr-rr-whhrr-whhrr don't - d-d-don't move the console -ole- ole whr-whr the console or it will scratch scr-scr-scr-scratch the disk .. WORD!"
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mikecoscia
12/17/08

In reply to Microsoft Responds to Xbox 360 Disc Scratching Allegations
Sounds legit to me. Don't move anything while something is spinning at 7200rpms internally or damage may occur.
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ripfire
12/17/08

@mikecoscia: 7200rpm is only inside a hard disk. And even the 360 HD runs only 5400 I believe.
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Stang70Fastback
12/17/08

@ripfire: Unnecessary nerdiness...
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ripfire
12/17/08

@Stang70Fastback: *face palm* oh god, it's happening to me too.
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Duke Olivius
12/17/08

In reply to Microsoft Responds to Xbox 360 Disc Scratching Allegations
I think Microsoft won this one. They're basically saying "Yes, you're a retard for moving your system while it is on, don't blame us yo"

the yo was totally necessary
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Casey Hartnett
12/17/08

@Duke Olivius: I have had 5 xbox's and 3 of them ruined cd's. The xbox never moved and it just scratched them. After each time I took it in for a replacement at bestbuy because of friends who work there. But I am still out of 120 dollars worth of video games eaten by the 360 and no way or returning it.
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OMG! Ponies!
12/17/08

@Casey Hartnett: Contact the plaintiffs' attorneys office and offer yourself as a witness.
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Tom.MFD
12/17/08

@Casey Hartnett: Liar! - The XBox will not scratch the disc unless you move it while its spinning. Also, any store will exchange a scratched disc if you have the receipt.

The fact that you've gone through 5 systems is further evidence that you are hard on your console.
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snakepliskin
12/17/08

@Tom.MFD: Christ i love how we are still blaming consumers for hardware failures. First when people were getting rrods people were accusing users of placing their 360's in saunas. And now people are getting blamed for scratching their own disc, as if when people are playing games theyre walking over to their 360 and kicking it. Why protect a corporate entity that clearly does not care about you? Im not going to protect nintendo for leaving core gamers out in the cold or sony for producing Home the biggest piece of shit on the planet.
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brutek
12/17/08

@snakepliskin: This doesn't happen on other consoles or PC's. This establishes a reasonable baseline that Microsoft has failed to match with Xbox. Microsoft loses this one.
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ripfire
12/17/08

@brutek: That's not always true for PCs. When I used to be IT, I remember a couple times the drive would scratch discs because the user would accidentally nudge the box with their knees while running. (Granted they're not suppose to be playing their personal CDs in the first place).
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Monty
12/17/08

@Duke Olivius: Any company that will say "well, it is the consumers fault because they did ____" is smoking some crazy good salad. Judging by the folks that continue to defend them, apparently Microsoft is doing the right thing and sharing.
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