We wanted to provide you with an update on your order status. Due to some issues in our fulfillment center there remains a chance we will miss getting your Zune to you by February 14th. We are working hard to get your order to you as quickly as possible and we currently plan to ship your Zune within the next 3-4 days. Once your order is in transit, we will send you a shipping confirmation with a link for tracking.

Our goal is to provide a smooth customer experience for ordering, customization, and delivery. We sincerely apologize for not meeting that goal in this specific case. We will be refunding the entire amount of your order, which you should be able to see on your credit/debit card within 7-10 days. We hope you love your Zune and that you will accept our sincere apology.

If you have additional questions, please call 1.877.GET.ZUNE. For fastest service, press 5 then press 1 and have your order information ready.

The Zune Originals Team

Red Zune 80GB and New Collection of Artwork Debut on Zune Originals Customizable gift options and themed playlists from Zune Marketplace help consumers share the love this Valentine's Day

Responding to consumer excitement for the Zune 80GB, Microsoft is making the popular wireless media player available in red via Zune Originals, just in time for Valentine's Day. Inspired by the themes of love and sharing, an exclusive collection of 20 new laser-engraved designs will also be available to consumers for a limited time at the Zune Originals Web site. Zune Marketplace will also feature Valentine's Day themed playlists that can be shared with friends or loved ones via Zune-to-Zune wireless sharing or the Zune Social online music community.

PCMag
We'll just come out and say it: The 80GB Zune trumps the iPod Classic...For the same $250 price as the 80GB iPod classic, the new Zune 80GB offers a much larger screen, FM radio, wireless player-to-player sharing, Wi-Fi syncing with your PC, and a rear panel that can be customized with some cool artwork—for free. Simply put, Apple is no longer the leader in the realm of hard drive-based players. While the Zune 80GB and the iPod classic are both outstanding devices, the Zune has more features—and it's more fun.

CNET
The 80GB Zune cuts a much slimmer figure than its bricklike older brother. Measuring 4.3 inches high by 2.4 inches wide by 0.5 inch deep, Microsoft shaved some considerable bulk off the Zune's thickness, while nearly tripling its capacity...we believe the latest crop of Zunes should finally take hold as a true iPod alternative. (83/100)

PCWorld
All of the new Zunes are built around a rounded touch-sensitive control that also doubles as a clickable d-pad-style controler, much like the Click Wheel on Apple's iPods. Flick your thumb up or down the pad repeatedly, and you begin to build up momentum while scrolling through long lists. At any time, you can tap to stop the scrolling, though it will eventually come to stop naturally. In my experience, it's a very fun way to navigate through a music collection, even in a long view of artists on the 80GB player...All in all, the 80GB Zune is a decent choice as an 80GB MP3 player. (no score at this time)

Wired
Video performance is very good, with the screen size really helping...Battery life didn't meet the published specs of 20 hours for music and 4 hours for video with the Wi-Fi turned off. My rundown test on music was 18 hours, and video was 3.5 hours, which is, you know, fine.... Would I recommend the Zune? Yeah, I think I would. If you're not invested in the iPod/iTunes ecosystem, it's the most polished competitor I've used to date. Especially if you're looking for a subscription service, the integration of player and service just crushes everyone else. (6/10)

YahooTech
...the most innovative new feature on the Zune: wireless syncing. Setup was a piece of cake: you just connect the Zune to your PC via USB, fire up the Zune software, and enable wireless syncing under the Settings menu. If your system is already connected to a wireless network, those settings are transferred to the Zune automatically—no need to key in the access point name or password...automatic syncing only works when the Zune is plugged into its charging dock. Overall, I thought wireless syncing worked pretty seamlessly, and I loved being able to sync new songs and playlists over the air (why can't the iPhone or the iPod Touch do this?)

Dean Takahashi
The Zune Marketplace website looks better than iTunes because it feels less like a spreadsheet. It still uses the MTV Urge back-end but is completely redesigned.... All of these things represent improvements that allow Microsoft to claim that it is going its own way. Clearly, they aren't copying Apple...At this rate of improvement, Microsoft will be a contender. But it has a long way to go before it keeps Steve Jobs up at night.

- Zune fans should be happy with the improvements, but even more, that the big new features are software based and free for everyone.

"...but there is 
something that Microsoft is holding onto releasing information 
about until Tuesday. They have been keeping this info very secret, 
as they want to get the "bang" effect when it is announced.

There is going to be an option from the Zune website called "ZUNE 
ORIGINALS". People who order their zune from Zune.net, will have 
the added bonus of being able to customize their zune. This will 
include colour, up to five lines of custom text, and the choice of 
25 preset logos that they can have etched into their zune prior to 
delivery. There will be no added cost, but it is only available 
through Zune.Net... 

...I do believe that Microsoft will go Ape$h%t if this info gets out 
before V2 release on Tuesday"