In the event that I don't get one day turn around with Netflix its due entirely to the terrible mail carriers in our area. If you don't have incoming mail they don't even bother to see if you have outgoing mail. Rain sleet or snow my ass.

execrationist

It appears this is exactly what's happening with your account. Based on the process I mentioned above, I would recommend keeping more than 30 "Available" titles in queue at all times. Once you take a few moments to do so, I'm certain you'll see something shipped by the end of the next business day after your queue meets our recommendations. Please let me know if there's anything else I can help with.

On the other hand, I reviewed your account and it shows that it was automatically canceled on August 25, 2007 due to recent changes in subscription. You just have to reactivate your subscription to your desired new plan. Reactivating your account is rather easy. Simply click the "Sign In" link at the top of [www.blockbuster.com], and log in using your previous e-mail address and password. If you have forgotten your password, you may reset it by clicking the link next to "Forgot your Password." If you've forgotten the e-mail address associated with your account, you may contact Customer Care at 1-866-692-2789 Monday through Friday 8:00AM through 6:00PM Central and we'll be happy to search for your account (we do this for your protection.) You may also use a different e-mail address to create a new membership.

Once logged in to your account, you may reactivate by clicking on the "My Account" link at the top of the page. Within the "Manage Account Settings" section on the left, click on the "Re-subscribe" link within the "Subscription Plan" section. You will be prompted with a list of our current membership plans to choose from. Click on the desired plan, then click the "I Authorize" button. You'll be asked to review the Terms and Conditions and click "I Authorize" again.

That's it! Your account will be reinstated immediately. Let me know if you have any additional questions.
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So let me get this straight. You've increased your price, decreased the value, cut my service earlier than your announcement stated, cheated me out of 11 days of service (Aug. 25-Sept. 5), and you've audacity to tell me that the solution is to "reactivate" my account? NOT GONNA HAPPEN!!!

Anyway, I followed up with an email that went unanswered. I then followed with a phone call. The guy on the other end of the line offered me 2 free weeks if I reactivated. Right! Aren't those the 2 weeks they stole from me in the first place? I said no thanks and demanded a prorated refund. Problem solved. Blockbuster has lost yet another customer (not that they care).

taharka

Nice customer support touch to state any e-coupons are also no longer available to me (bastards).

BB is cancelled, Netflix established, and I already have two movies from them.

Here's what Blockbuster said:
-----------------------------
Hello Tim,

Thanks for contacting BLOCKBUSTER Online Customer Care.

I'm sorry for the trouble it has caused, Tim. Also, new plans doesn't include e-coupons for current subscriptions online. Like all retail businesses, we must periodically review our pricing structure. In introducing a wider range of subscription plans, we considered a number of factors including the number of in-store exchanges on a given account. We're giving our most frequent renters like yourself the option of either continuing with unlimited in-store exchanges at a higher price point or moving to a plan where the number of in-store exchanges is fixed if you'd like to continue with the same rate.

We feel we are still delivering a great consumer value and encourage you to continue your membership by selecting one of the new plans we offer. You can find the details of what is available via "My Account" in the "Subscription Plan" area. Please remember that if you do not select one of the new plans we have to offer before your next regular billing date, we will not be automatically renewing your membership. Subscribers to the Total Access plan who want in-store rentals in excess of their monthly free exchange benefit can take advantage of the $1.99 discounted movie rental exchange offer. Thank you very much for your inquiry.

Always happy to help,

Customer Care Associate
BLOCKBUSTER Online
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bb2n

[www.adamhegedus.com]

achegedus

Sucks.

ehlaren82

---------------
Dear Greg,

We hope you're enjoying BLOCKBUSTER Total Access™!

There are some changes to our subscription plan lineup that introduce a new pricing structure and new plans which limit the number of in-store exchanges.

As a result, your current plan will no be longer be available at the current price.

(Unlimited Online DVDs up to 3 at a time plus unlimited in-store exchanges each month for $17.99)

We'd like to extend you a new plan that includes Unlimited Online DVDs 3 at a time plus up to 5 free* in-store exchanges for $17.99.

In addition, exclusively for BLOCKBUSTER Total Access customers, we have introduced in-store movie rentals for $1.99* per movie should you need more than the in-store exchanges included in your plan.

Your new plan will go into effect on your regular monthly billing date following August 31, 2007. If we don't hear from you by August 31, 2007, we will automatically move you to the new BLOCKBUSTER Total Access plan referenced below as "Your New Plan".

---------------

That's quite a bit different than what other commenters have ben told. Anyone else get an email recently?

I also might have to look back at Netflix (which I dropped a long time ago when Blockbuster started their online program).

greghughes

jpbutler

dkoemans

xibis

Plus, Netflix just sent me a friendly e-mail telling me they've lowered the price of my plan.

JustMeJosh

bobbyn01

WhatThe...

Plan changes and cutbacks happen everywhere, just like when folks have a $20/mo cell phone plan with 1000 minutes from 1998. The changes suck, but I've been wondering how long the gravy train would last. It's usually best to jump aboard early when they're hungry for customers.

Transient

dothedrewtoo

figpetus

figpetus

marzeial

Another plus, my Netflix facility is one mailing day away. Ship Monday, they process and ship a new one Tuesday - get it on Wednesday. Time it right and I can guarantee that we get the new release on Tuesday. So for the timing issue - Netflix is faster than the in the store BB trade - well, in a way - we overlapped subscriptions for a few weeks and ended up with an average of 2 more disks a week on Netflix.

WhatThe...

mwwilk

Collins1990

So the Total Access plan, in whatever form, doesn't change anything --- they still won't have the titles I want in the store. Oh, and did I mention, they have closed more and more stores in the area where I live (Chicago), which makes more people go the remaining stores, which makes their inventory strained even more.

NetFlix isn't perfect. Far from it. I have about a 10% rate of DVDs with skipping/freezing problems. But they are the lesser of two evils for sure.

mwwilk

infmom

I have the 9.99 1 out at time unlimited store swaps with 1 coupon, for almost over a year now.

On average I will have 4-6 movies a week. In some cases I ened up with 2 out ( one from the mail one from the store). The turn around from droping off at store to getting new one in the mail has been very good.

Only thing I have a problem with is that they have often sent me something further down in my que, when the ones at the top say they are available.

Elquin

coolfelix

stickystyle

[www.treehugger.com]

I'd say I'm well below average. ( +1-2 hours a *week* of actual T.V. )

ehlaren82

Collins1990

MENDOZA!!!!!

Yah, thats not even the throttling that most people talk about. They will even skip ones that are in a wait period and send the next one on the list that isn't.

The throttling that people talk about is mail delivery times. They deliver them usually 2 days after the order is sent through but when they start throttling them you will get 1 in 2 days the second one in 3 days and third 3-6 days later. As I stated above the confirmation emails even tell you to report it as not sent after 3 days of not getting it.

ehlaren82

greysky

pr0FF'3ss0r_j'3rkwh3at

fuzzycuffs

Or, if you're like me and can watch a movie or two every night, you can sometimes end up getting more like 12 movies in a week. It's great.

Of course if they change the system, I may end up having to cancel it. I don't think the 3 movies a week for $18 a month is worth it. Especially not with how poorly their queuing system works. I'd maybe consider switching back to their in store rental plan where you can just have 2 out from the store at all times for $20 a month.

aDEADguy

Netflix has the 1 hour = $1 service download thing.

If you are on the 3 movie plan ($16.99) you get 17 hours of movie download.

Most videos are under two hours, so Netflix streaming total hours puts them ahead, unless you like to rip and burn or don't have high speed at home.

You're right about them both throttling, but I just canceled my BB account because of the 64 vids in my waiting list only four didn't have a wait period (And it was just stargate episodes and stuff like that).

logruszed

color_guru

discounteggroll

I am on the $16.99 plan already. Now I have to pay $1, and only get to exchange 5 dvd's a month.

Previously I could exchange unlimited. I don't find this to be a value of $38, I find this to be a RIP OFFFF..

Coder4Life

HockeyPhool

fastm3driver

surrealthemuse

It is typical they are doing this to increase their profit margin. I am the same as BOBMAN1235. I don't watch T.V.; I would rather watch a 2hr movie every night. So I've been doing 6 movies every 7 days.

They do throttle the movies. FYI here is a little bit of info on that.

As soon as you turn them into the store it hits the system usually on that same day or early morning if it was already late. It auto emails you *telling* you to report it as not sent if you do not get it 3 days after the email was generated. It is humorous as their throttling that they do not tell you about pushes this limit constantly. One time I reported it after 4 days as missing. The next day I got both copies of the same movie and then exchanged all of them for 4 in store movies instead of just 3. This has happened 2 or 3 times now and generally after it happens they send me the next 3 ASAP with no throttling. I guess when they see it is costing them more when I get a crazy amount of in store exchanges then they reset the throttling in the mail.

I guarantee this has something to do with this change as well. This way they can throttle your movies or if they send you the wrong ones multiple times a month. You won't be able to get a free exchange in the store to compensate for them screwing up, as you most likely use them up pretty quickly.

ehlaren82

rockstar

Saboth

We want to let you know about some changes to our BLOCKBUSTER Total Access™ subscription plans. This information is provided for your reference only - your subscription plan will not be affected by these changes.

Beginning July 26, 2007, there will be a price increase on your current unlimited plan. We will also begin to offer plans which limit the number of in-store exchanges available each month.

As a preferred customer, your plan will not change at this time. Please continue to enjoy your exclusive subscription plan, including no monthly limit on free* movie rentals or discounted game rentals when you exchange in-store, at today's price - far below the published rate available to new subscribers.

At any point, you can log in and review your current subscription plan or see all available plans. Keep in mind that if you want to change your subscription plan at any point after July 26, 2007, your new plan will be subject to prices and terms available at that time.

Please don't hesitate to contact us if you have any questions or concerns.

Sincerely,
Your Friends at BLOCKBUSTER®

pjdrsd

bobman1235

Looks to me like a bad way to publicize a price hike.

Krowyn

Of course, the primary reason I am with NetFlix is laziness. Being able to stream a movie to watch when all my flicks are in-transit works better for me than driving to the neighborhood Blockbuster. Plus, it fits better with my 'Eco-Nazi persona' (that is what my wife calls me, so I guess I can't argue it).

Monty

Jason Chen

It's all good, the previous plan was too good to be true anyways.

nakmario

UNDERSTAR

BayTraveler

LillieDesigns

IceZ

Karl

astrograph