just checked back on this post btw.

norfizzle

Of the 5 or 6 different people I've dealt with trying to my money refunded, 4 of them were polite and generally helpful.

Unfortunately, all of that is negated by the fact that nothing is happening.

HELIO got the package back on 6/19. I waited patiently for 2 weeks for my refund then called back and was told that everything was taken care of and I would have my money in 2 weeks.

I waited patiently for another two weeks then called back.

This time the person told me that nothing had been done and my refund hadn't even been submitted much less approved. After 57 minutes on the phone my refund was submitted.

I waited 2 weeks then called back. I was told the refund had been submitted on 7/14 and I would see it in 2 weeks.

I waited 2 MORE weeks and called back. This time I dealt with some bitch who acted like I was being an asshole for politely asking the exact same questions that every other CSR had been able to answer.

I was forwarded to someone else who understood what I was talking about but told me that refunds can take up to 59 days and I should call back after that.

So, by the time mid-September rolls and I might actually get a new answer from someone and HELIO will have sat on over $300 of my money for 4 MONTHS!

When I bought my Ocean I was a skeptic of all the complaints I saw but I am now a believer.

@MinceyFresh:

I doubt your phone problem has anything to do with the rave. My Ocean does the exact same thing and it has been babied since the day I got it. For me, the screen wackiness and lock-ups coincide with the option for each new app like the Exchange integrator. A few days and a power down seems to set things right.

O-Z

i can tell you that usually customer service is great, that's something that Helio prides itself on. Every once in a while we run into someone who isn't good, and they get reported. If this happens to you, do the same!

Disclaimer: I work for Helio, but this really just gives me even more insight into this subject.

norfizzle

you can always use google maps with integrated gps for directions, for free. you just have to manually press a button when you want the next direction.

with garmin I assume it automatically tracks your location as your driving and gives you turn by turn directions.. via speaker phone mode, perhaps?

onionbiz

I know that I can't be the only Helio customer who hasn't had a problem with customer service!

And on another note, are Samsung and Pantech the only two manufacturers left who make devices for Helio? I know that VK Mobile is outta the picture, but what other Korean manufacturers make devices for SK Telecom?

MinceyFresh

As for the GPS fee, the option to use it on a need basis instead of a monthly fee is fine by me. I don't quite understand the monthly fee, unless you're someone who is blind or can't read.

KingSnakeX4

daveberry

its an option on the Ocean as well as of today it looks like.

bpm2000

I've been waiting for a refund from them for equipment I never received (they acknowlege this and acknowlege receiving the returned-to-sender package) since June.

I love my Ocean and this phone looks nice but the bullshit I'm still going through with them means I won't be dealing with HELIO in the future.

Good work Sky.

You spend millions on effective partnerships and developing cool, innovative, functional devices then screw yourselves out of otherwise happy customers by neglecting the basics.

O-Z

SneakerFiend

Angus

jcraig

nachobel

DW

i4ni

spededdler

...although you'll have to rent it to a sick tune of $3 a day.

Oh, and don't set this one on fire.

Geisrud