Those on the $19.99 plan are limited to 5 in-store exchanges.

rocksta

The $19.99 plan allows 5 in-store exchanges per month.

[www.blockbuster.com]

rocksta

BLOCKBUSTER Total Access Premium $19.99 / month (plus taxes)
3 at-a-time, Unlimited mailings
Unlimited in-store movie exchanges
+2 FREE bonus Movie or Game Rental E-Coupon / Month
Next Billing Date:March 13,2008

Stoshie

I'm paying $19.99 a month for it.

I get two coupons a month for free in-store rentals, plus I can take a mailer back to a store and get a free movie right then and there in addtion to whatever will be mailed to be from my returned movie. So I get TWO movies for returning one movie to them!

When I mail a movie back to them, 90% of the time the mail my next movie to me the NEXT DAY, and I get it the DAY AFTER THAT! So - return a movie on Monday, get the next one on Wednesday.

Match THAT, NetFlix!

Limited selection? I have over 600 movies in my Blockbuster queue! Maybe when I run out of those, I'll see if NetFlix has anything I want!

Bottom line - Blockbuster online is a MUCH better deal than NetFlix!

Stoshie

MisTrE

It is a shame that most corporation are still more concerned about making MORE $$$ than staying true to their loyal customers..

While it is Blockbusters right to raise prices, it is also our right as customers to take our business to their competitors if we see fit.

Crashdown1979

Hello Richard,

Thanks for contacting BLOCKBUSTER Online Customer Care.

I appreciate you taking the time to notify us of your concern. However, we believe you'll agree that Total Access Premium provides an enormous value that comes from unlimited rentals and in-store exchanges, and we're adjusting our pricing accordingly, Richard The price adjustment enables us to bring our online subscription plans more in line with our in-store subscription pricing and strikes the right balance between providing great value to our subscribers and getting a fair return for the company and our shareholders.

Meanwhile, please note that we're not changing any plan benefits; you'll continue to get all the same great benefits and value from Total Access. With the variety of rental plans we now have in place, you'll have a lot of choices available, should you decide you want to move to a different plan type.

I appreciate your patience and understanding with this matter.

Andrea
Customer Care Associate
BLOCKBUSTER Online

luckypictures

snp money

shawnmos

TomLB

if its because postage went up, then fine thats cool, just tell us that.

since they have no explanation, it just seems like the CEO is getting greedy for the holidays which makes them look really bad.

This is why I along with many other customers are switching to netflix. Blockbuster should refine their marketing team because they just lost their company a lot of money, good goin.

esubi81

dalejo

The very fact that there doesn't seem to be any consistency with who gets to keep their old plan and who gets screwed over - losing free coupons and unlimited exchanges -should be enough for people to cancel. It's patently unfair that I lose benefits after being a customer for 2 years, while others on the same plan get to keep their benefits. screw that, I'm done with blockbuster forever.

mthrndr

TheThurmanator

Grr...Argh...

I just wrote a NASTY email to Blockbuster, and sent it to every customer service agent's email that I had in my email from all the problems I've had. Even if it doesn't make it's way into any hands that will care or do anything, I've said my peace, and will cancel my account this weekend. Like I said before, fuck it. I've paid $25 a month for 6 months, and have at least 200 dvd's that I've rented. So, it's been worth it. But no more. So long shitsville!

luckypictures

I sent an email to Blockbuster and complained about this earlier and the first thing in the response was them stating that they are not changing any of the benefits of the plan. I then responded back with a correction to that statement that even though they are not lowering them now in the past year they have reduced the benefits on two different occasions. I'm curious to see how they respond. My account doesn't renew until the 14th so I'm going to hold on til then just because I want to get my money's worth but then its off to Netflix I go!

Lanthom

JohnnyTee

I created a new NF account and canceled my BB account this morning. Why? Because NF now has the added value (downloaded movies) and they have better inventory. 95% of my queue in BB was delayed - nothing was available. I added all those same movies to my new NF account and the only one that is delayed is the Simpsons Movie, and it just says a "short wait". I'm looking forward to getting my movies with NF instead of waiting weeks with BB.

BB keeps closing stores, and raising their online service rates... they'll be going out of business in '08. Long live the original online rental company... Netflix!

zombo

professorjonathan

itchytooth

TomLB

BLOCKBUSTER Total Access Premium
$17.99 / month (plus taxes)
3 at-a-time, unlimited mailings
unlimited in-store movie exchanges
+1 FREE bonus Movie or Game Rental E-Coupon / Month

I've loved the Blockbuster plan, and the ability to trade in at stores is the key reason why I stick with them. It satisfies my "instant gratification" need, after all, and my local store is just a few blocks down on Market Street here in San Francisco.

Shame on you long-term users who did the knee-jerk cancellations without finding out how their specific rate was affected. As for anyone who jumped to $34.99... Yeah. In your dreams, Blockbuster.

J.T.

G for GRENADE

ryancmor17

geeksquaddave

execrationist

nrylanb

Galley

Agreed! FUCK Blockbuster.

Netflix all the way.

dead_red_eyes

zombo

The only reason why I changed to BB from Netflix was because their pricing became competitive, plus they added benefits (in-store exchanges, monthly coupon for game or movie). Now those benefits are gone, so why stick around for a service that is sub-par to Netflix?

I've canceled my BB account and am now back with Netflix, because at least they now have added value over BB (ability to watch movies online).

BB is really shooting themselves in the foot on this one... it's a sign that they are struggling. Merry Christmas, dipshits... may Santa fill your stockings with a bankruptcy notice.

zombo

In Theory with that plan one had the ability to place the 3 mail rentals into 3 computers and in about 25mins the movies were backed up. Then one could cruise down to the store and pick up 3 more (movies from que would ship) back those up and then rinse and repeat.

They did away with that plan after the first price hike and the free game coupon. I could deal with that but this second price hike is just rubbish.

goodbye blockbuster

mrchuck85

Also, I ran both Blockbuster and Netflix to compare their service. Ultimately, with Netflix, I found that every movie I tried to rent ended up being flagged as "Wait" or "Short wait" for-freakin-ever!

Blockbuster? I get them right away every time. So, yeah, everyone RUN away from BB so I'll have all those movies to myself!

FrankenPC

firesign

Rusdude

GumbyJump

bdkennedy1

2 years ago Netflix kept sending me broken DVD's. And it wasn't just occasionally random, it was often. A couple times I received a title I wanted, broken several times. I had ordered a disc from the Looney Tunes Golden Collection. I received the disc broken, 8 times in a row. That's right. 8 times. I even sent the 7th broken disc to the CEO of Netflix, with no reply.

I couldn't even fathom how the same exact title could arrive at my house broken 8 times, so I figured they weren't even checking the disc and just sending it back out to me. Or, for some reason they were breaking the disc on purpose to throttle me. Whatever conspiracy you want. They told me it was the post office. I told Netflix, that unless the Post Office has X-Ray vision, how do they know which title to break 8 times in a row? I was paying for 3 discs at a time, but with all the broken discs, it only turned out to be 2 discs at a time, and demanded a refund of the difference. I got so tired of doing this, I switched to Blockbuster.

In the one year I've had Blockbuster, I've only received one broken disc. Hmmmm. Now either the post office hates Netflix and likes Blockbuster, or Netflix employees are as incompetent as McDonald's employees.

bdkennedy1

I've had Netflix for a long time and love it. They have a very robust catalogue. They have this deep catalogue because they don't have the limited shelf space of a brick and mortar store, and can keep a handful of copies of a rare film and send them anywhaere in the country when the rare rental happens.

I'm wondering if Blockbuster's catalogue is as large and diverse? Not that I would switch with these prices. but I'm curious if they're even trying to compete on that end of things, since their B&M stores never had much except current hits.

Zlevee

mthrndr

tinshaker

The height of heights was when I tried to rent an Arabic movie by the name "The Circle" and SIX FUCKING TIMES they sent me a cheap C-grade hollywood movie. I had to use the word "SUE" to get them to stop sending me the same movie again. Of course, I got a ridiculous coupon.

ashwinmudigonda

Everyone canceling at once, or Blockbuster really not letting me go?

beyondthetech

dwight-schrute

firesign

debchic

hmooby

firesign

fastm3driver

debchic

ashwinmudigonda

debchic

debchic

koftheworld

But hey, I'm not a customer of theirs. I stopped using BlockBuster years ago. Ummm, around the time Netflix came into existence :)

SgtBeavis

irfan

BLOCKBUSTER Total Access Premium
$17.99 / month (plus taxes)
3 at-a-time, unlimited mailings
unlimited in-store movie exchanges
+1 FREE bonus Movie or Game Rental E-Coupon / Month
Next Billing Date: December 30,2007

Maybe they're being kind because my average rental time on a movie is 2 months.

Narual

MarkB

Fountainhead

gaston213

jake18oly

BoredMind

luckypictures

Sooo, Netflix is 3 at a time for $16.99, I have to ask myself if it's worthwhile for the extra $3 to have 5 instore exchanges. And balance that with my disgust with Blockbuster and need for vengence.

Oh, and I don't think the price change will show up until the next billing cycle.

porktree

winexprt

eigafan

also, where did my 1 free game coupon/month go!?

irfan

I mean I understand where they are justifying hte prices b/ I did make good use of it. Sometimes I would have 6 movies at a time.

3 rented from store, 3 online ones.

But still $35 is going to shy away alot of people from it unless you get some big movie buffs.

C'MON BLOCKBUSTER.. You are killing me..

Coder4Life

trongod05

Yeah, but it still makes more sense for me than Netflix's $13.99 for 2 @ a time, given the in-store exchanges and that i use that monthly coupon for game rentals (which are 8 bucks regular price in BB stores now). Those two benefits are worth a $3 premium to me...but if they pull another one of these increases, it'll be time to go.

hiphopnerd

JuanBaez

still a 13% increase with no value added

mtopper

but thats just me

mtopper

irfan

WTF?

just

"To continue to bring you the unmatched convenience of both online and in-store DVD rentals, your monthly subscription fee will change from $17.99 to $19.99. This adjustment† will go into effect on your next billing cycle on or after December 27, 2007. The benefits of your subscription plan will remain the same."

irfan

My plan - 2 movies at a time, unlimited mailings, unlimited in-store exchanges, + 1 in-store movie/game rental coupon per month

Old price- $14.99
New price- $16.99

hiphopnerd

de1phic

This works out great for me, because with in store exchanges, I watch about 10 movies a month (I rip some to my Archos to watch while out and about) and I rent two games a month (this would cost $16 by itself).

I had NetFlix, but I am happier with the BB arrangement now than I ever was with NetFlix.

Nick Bourbaki

I have the 3 at a time with store exchange, and 1 free game rental coupon per month.

My price went from 17.99 to 19.99. It looks like I kinda got grandfathered into my rate. I guess some people went from 24.99 to 34.99? That sucks!

I'm okay with the $2 price increase on mine...

kladkain

Mish80921

TerryinSt.Paul

it's been nothing but awesome so far. at that price I'm never going back to Netflix when I can exchange movies around the block at my will.

a9108

What do you use to play your DVD's? A rock? Seems gadget related to me.

CruJones

Mish80921

Now I can afford to pay the therapist for my shopping addiction.

2Birds, 1 Stone....GOD I LOVE THIS COUNTRY SO MUCH I JUST WANT TO RUN OUT AND BUY SOMETHING!

jchasse

EnderVR46

dcmidnight

CruJones

porktree

beetlebailey

chantastic

James

Ron-Mexico

UnseenLlama

karmaghost

EnderVR46

Here is the list of the key execs for Blockbuster Inc. (data from Yahoo Finance):

Mr. Frank G. Paci, Exec. VP of Strategic Planning & Bus. Devel.
Mr. James W. Keyes, Chairman and Chief Exec. Officer
Mr. Thomas M. Casey, Chief Financial Officer and Exec. VP
Mr. Gary A. Ross, Exec. VP and Pres - Emerging Brands
Mr. Dean Wilson, Head of New Bus. Devel.

NewYorkNewYork10001

A local Blockbuster recently closed down-I guess times are changing.

Gadgetgirl

fusedinertia

mikieed

godukebasketball

tomasland

Obviously they aren't trying to attract new customers with this change - perhaps they're just attempting to milk the current ones.

That 40% increase is nuts.

bitfactory

And while the WatchNow features only a limited number of films, it's a great option when I'm traveling.

Great business model, great business. I plan to stay on as a Netflix customer while I watch all the Blockbuster stores turn into coffee shops.

zanella

Seiven

homerjay

F blockbuster. After being a member for 3 years, they do this?! Crazy.

jkrewdotcom

thespida

Some problems with that. If I sent the movies back, it would take 4-5 days for a new movie to be sent. Turnaround was 8 days instead of Netflix's 3. If I took the movie back, I would often get the next movie on my list put into shipping BEFORE I got home - OFTEN the same movie I had just rented (they have since corrected this). The game rental I never took advantage of - you need a credit card to rent games, a debit card is not good enough. When I bought my house, I ditched the credit cards - it's something that works WELL for me. I can rent a car with the Debit card, but can't rent a game - great business. (this part was added AFTER I joined Blockbuster)

Netflix gladly welcomed me back, sent me a $20 gift certificate for some gourmet popcorn or something, and has been shipping me movies the first week they are out consistently.

You really can't feel bad about companies putting themselves out of business.

Lizard_King

xint

joe23521

Totalfixation

Snoogans

antialias02

bassiiabc

karmaghost