Andres Iniesta is a Spanish soccer star, captain of FC Barcelona and player on the national team. A different Andres Iniesta is a regular guy from Madrid, and owner of the @ainiesta Instagram account. Or at least, he was.
Following the story on Medium, it seems that Instagram has restored the account to its rightful owner, and the soccer player is now using @andresiniesta8 (and already up to 5.4 million followers, for that matter). Brands taking over accounts that are being squatted on is commonplace, but a unilateral takeover of a completely legitimate account — and in such a seemingly shady way — is a dirty move.
Update: In a brief statement provided to Gizmodo, Instagram seems to have confirmed the story, and apologized for the “mistake”:
We made a mistake here and restored the account as soon as we learned about it. Our apologies go out to Mr. Iniesta for the trouble we caused him.
Update 07/20: In a fuller statement provided to Mr Iniesta, Instagram says it saw Iniesta’s account as an imposter account, and shut it down; it wasn’t doing the bidding of a celebrity:
I want to sincerely apologize for the trouble we caused you by deactivating your Instagram account by mistake.
It was an error on our part, pure and simple. We inadvertently identified your account as an impersonator — even though it obviously is not. As soon as we were made aware of the mistake we reactivated your account. We’re working to put in place new internal processes so that this doesn’t happen again. I also want to make clear that neither the soccer player Andrés Iniesta, nor his representatives, had anything to do with this incident.
I know you also made multiple attempts to reach Instagram to get an explanation, without success. Nothing is more important to us than our community, and there’s no excuse for our failure to be responsive in what I know was a very frustrating experience. For that we also apologize.
Contact the author at firstname.lastname@example.org.