You know those CDs that ISPs send you full of "helpful" "support" software? The ones that most computer-savvy people ignore? Well, you'd better just keep on ignoring them.
Tools released by SupportSoft and distributed by companies such as Comcast, Time Warner, and Bell South to their customers have turned out to be about as helpful as a Sony-installed rootkit. The software was designed to allow support staff to remotely access a customer's computer, but, surprise surprise, it allows basically anyone to remotely access customers' computers. So keep on using those discs as coasters, OK?