Now that we've shown you how to get better tech support from the big boys, the guys at ExtremeTech have a guide on becoming your own tech problem solver (something most of us geeks already do).

The guide has some recommendations which may seem obvious, like checking to see what's changed in a system before diagnosing it, but other suggestions like testing your system multiple times after it's up and running is something most of us skip (I know I sure do). Definitely worth a read if you play PC problem solver for everyone in your family.

Becoming an Ace PC Problem Solver [ExtremeTech]