You Won't Fix My Hard Drive Because I WROTE on the Label?

Illustration for article titled You Wont Fix My Hard Drive Because I WROTE on the Label?

Almost no one reads the lengthy terms and conditions that come with nearly every piece of technology. But here's a reason you may want to start: Toshiba is charging a customer over $400 to fix his friend's hard drive because he wrote "X Faulty" on the label.

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Chris, a computer technician, determined that the drive was defunct and did what he normally does when confronted with a broken hard drive—he marked it so no one else would use it. After he sent it in for repairs, Toshiba responded with an e-mail, saying the label was "written/torn" and they refuse to cover "this type of damage." You would hope they'd give the two a break. But no. They're charging $357.85 for parts and $60 for labor—totalling $417.85.

Doesn't Toshiba know that sometimes following directions doesn't pay off? [The Consumerist]

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DISCUSSION

deejayqueue
DeeJayQueue

It sucks that they won't replace the drive, but I can understand their reason. They probably reuse/refurbish the drives. All it takes is opening the case and putting a new platter in, or whatever it needs. That keeps it out of a landfill. So because he wrote on the drive case, they can't refurb it.

$400+ is steep, and it's probably the cost for the entire repair, not just the drive.