It looks like not everyone in AT&T land loves the iPhone. When reader Dennis' mom went to the AT&T stand in the Moorestown Mall in New Jersey to ask about iPhone insurance, they laughed in her face. They then handed her a bunch of articles written arguing for the BlackBerry over the iPhone, printed from places like Crackberry.com and Pocket PC Magazine. At the end, there was the name and number of an AT&T regional manager.
Nice. I called the manager whose name is listed at the bottom of the documents, and he told me that he had emailed the articles to his employees but in no way intended for them to copy them and hand them out to customers. Instead, they were meant to be used as talking points for getting sales in stores where the iPhone wasn't available.
It's understandable for a retail operation to try to get sales when what the customer came in for isn't available. What's less understandable is laughing at customers and handing this kind of thing out to try to discourage them from buying their carrier's flagship phone.
If there's anything that we can learn from this, it's this: AT&T won't ever have the unified face that Apple store employees do if they're going to have third party stands with third party phone lineups. Also, don't buy phones from stands in malls in New Jersey.