Honestly, it's safer for all involved if old people just stayed seated in front of The Young and the Restless. Here's what happened a few weekends ago when a "mature" lady didn't understand why Pac-Man was on her Google.
While I do think the tech support guy could've been more helpful, the call below is priceless. Check it out:
UPDATE: It appears this video has been yanked from YouTube. Ahh well, it was fun while it lasted.