A tipster who works for Best Buy has told us that the company on Tuesday began implementing a "restructuring plan," which is PR-speak for massive layoffs and the reason your Geek Squad appointment has been indefinitely delayed.
So if you got a call earlier this week letting you know that your appointment must be rescheduled due to unforeseen circumstances, here's your explanation. Best Buy is reportedly down so many bodies that the tech support you were expecting might not get to you until September, our tipster said. So in short, it's probably not a good idea to use Geek Squad's services, although that's not exactly anything new. We've reached out to Best Buy and will update with their comments. However, all of this is a pretty clear indication that Best Buy has cut the brakes in the car, put weights in the floorboards, and taken off—it's going downhill fast.