Most Trustworthy
4.5/5
ADT Home Security
VIEW OPTIONS 888-285-6952
Limited Time Offer: $100 Visa Reward Card*

Requires 36-month monitoring contract. Early termination/installation fees apply. New customers only. For full terms visit www.adt.com/legal

ADT is the oldest home security company in the industry, dating back to 1874 when the original founder, Edward Callahan, created a telegraph-based call box, which allowed homeowners to signal for help from their home to the company’s central office. Since then, ADT has become one of the most well-known home security providers available.

Our Advisor team reviewed ADT on a number of performance factors, such as usability, equipment, installation, monitoring and company reputation, comparing it against other top home security companies in the industry. We were particularly impressed with ADT’s experience and reputation, naming it the “Most Trustworthy Provider” and scoring it a 95 out of 100.

Keep reading to learn more about ADT’s services, equipment, pricing, monitoring plans and installation to determine whether it’s the right company for you.

ADT Pros and Cons

Pros

Cons

✔ Has the largest monitoring network in the industry with nine monitoring systems

✘ Requires contracts with each service

✔ Includes a six-month money-back guarantee with each service option*

✘ Doesn’t include access to its mobile app with every plan

✔ Features plenty of smart home integrations for homeowners looking to automate their home

*Certain restrictions apply

ADT Packages, Equipment and Pricing

In addition to its 24/7 professional monitoring subscriptions, ADT provides its equipment to be installed at an up-front cost or on a monthly basis through the Flexible Financing option.* Each home security system comes specifically customized to your needs, and all service levels include a six-month, money-back guarantee.

*Financing requires 0% APR with equal monthly payments based on term/equipment selected. Well-qualified credit. Taxes addt’l. Early term fees apply. For full terms and pricing visit the website.

Below are examples of ADT’s different service level options and what’s included (not including monitoring):

Secure Home

Smart Home

Video & Smart Home

Intrusion detection

Fire, CO and flood monitoring

Touchscreen control panel

Voice control

Remote access mobile app

Smart home automation

Video security

Stored video clips

Here are some equipment options for ADT home security systems and their monthly prices:

  • Door and window sensors: $0.83
  • Motion detector: $1.67
  • Secondary wireless touch screen: $3.33
  • Glass-break sensor: $1.67
  • Indoor alarm siren: $1.48
  • Outdoor siren and strobe: $2.92
  • Wireless key fob: $0.83
  • Combo smoke and carbon monoxide detector: $3.00
  • Smoke detector: $1.67
  • Carbon monoxide detector: $1.67
  • Flood detector: $1.67
  • Temperature sensor: $1.67
  • Outdoor Pro HD camera: $4.83
  • Video doorbell camera: $3.33
  • Indoor Pro HD camera: $2.50
  • Google Nest Mini: $0.82
  • Google Nest Hub: $1.67
  • Google Nest Hub Max: $3.82

*Prices accurate as of July 19, 2021 and are calculated based on a 60-month flexible financing option

Get a quote from ADT for your custom home security package by calling 888-285-6952 or filling out this form.

Most Trustworthy
4.5/5
ADT Home Security
VIEW OPTIONS 888-285-6952
Limited Time Offer: $100 Visa Reward Card*

Requires 36-month monitoring contract. Early termination/installation fees apply. New customers only. For full terms visit www.adt.com/legal

ADT Tech and Features

ADT releases top-of-the-line equipment and features when they’re available and gives homeowners their choice of smart home devices that integrate with its home security systems.

Here are a few ADT technology highlights that impressed our team:

  • Touch screen control panel: One of the best devices from ADT is the touch screen system hub that can be used to control your home security system. This touch screen control panel makes ADT a great choice for homeowners who want to avoid relying on their smartphone to access most of the system’s features. Not only can the panel connect to Wi-Fi and cellular service for a steady connection, but it also allows you to arm and disarm your system and dim your smart lights.
  • ADT mobile app: The ADT app gives customers the ability to live stream video camera footage, access their home security system’s features, such as arming and disarming the system, and connect to smart home devices for convenient home automation, including thermostat and smart lighting control.
  • Cameras: All three of ADT’s security cameras have exceptional specs. The Outdoor Pro HD and the Indoor Pro HD cameras have 1080p Full HD resolution, night vision, two-way audio and motion detectors. The video doorbell camera features 720p HD resolution, two-way audio and a 180-degree field of view.
  • Smart home automation: ADT is a great choice for those looking for a system that integrates with smart home technology. You can hook up smart lights, a thermostat, door locks, Google Home devices, Amazon Alexa and other devices compatible with Z-Wave or Wi-Fi. Connected smart home devices are controllable from the touch screen panel and mobile app.

ADT Monitoring

ADT requires all customers to sign up for the monitoring service associated. It doesn’t give you the option to opt out of professional monitoring services, so you’re locked into paying a monthly subscription for 36 months. If you’re looking to monitor a home security system on your own and save on monthly fees, ADT might not be the right choice for you. Instead, consider ADT’s DIY home security option, Blue by ADT, or other DIY home security companies, such as SimpliSafe or Abode, for self-monitoring options.

Here are the five monitoring plans offered by ADT and their monthly prices:

  • Traditional: Starting at $28.99 per month
  • Secure: Starting at $45.99 per month
  • Control: Starting at $49.99 per month
  • Video: Starting at $56.99 per month
  • Complete: Starting at $59.99 per month

If you’re ready to help protect your home from intruders or other dangers with 24/7 professional monitoring, call ADT at 888-285-6952 or fill out this form for a free quote.

ADT Installation

Each service level from ADT includes professional installation, but the exact pricing depends on the amount of equipment you select and the size of your home. You can receive more information on your custom installation when getting a quote.

Overall, the installation process for ADT is quick and simple. A certified technician arrives during the allotted time, discusses your equipment and makes suggestions on device placement and any additional devices you may need. After discussing your package, the technician will set up your home security system and show you how to operate it.

ADT vs. Other Home Security Systems

ADT

SimpliSafe

Frontpoint

Abode

Requires Contract

Doorbell Camera

Doorbell Camera

Mobile App

Two-Way Audio

Smart Home Integration

Amazon, Google, Z-Wave

Amazon, Google

Amazon, Google, Z-Wave

Amazon, Google, Z-Wave

Indoor Camera Resolution

1080p Full HD

720p HD

1080p Full HD

1080p Full HD

Included Warranty

6 months

3 years

3 years

1 year

BBB Rating

A+

A+

A+

A+

Our Score

95

96

95

93

ADT Reviews

ADT holds an accreditation and A+ rating with the Better Business Bureau (BBB).* Negative complaints center around the company’s contracts, which leave little wiggle room for anyone who wants to cancel service, negative customer service experiences and poor installations. However, many of these complaints reference issues with third-party authorized dealers, rather than ADT itself.

A number of satisfied customers seem to have opposite experiences with the provider, referencing a responsive and quality customer service team as well as professional and timely on-site technicians.

Here are some examples of ADT reviews from its BBB page:

“I have been an ADT customer for 20+ years. I have 100% good things to say about ADT Security. ADT personnel are friendly, knowledgeable and professional, and their service representatives are always on time coming to my home. When I call, ADT always has someone there to answer my call. They are always there for their customers!” — Emily A.

“I had multiple issues with the security service from the beginning of my contract [with] techs arriving later than the scheduled ‘window’ time, installation not being completed in one visit, [my] system not [being] set up properly and the list goes on!” — Elizabeth T.

“The best in the business. Most innovative and supportive customer service. They have 24/7 customer service and monitoring. Always respond to any troubles associated with my alarm. Love them!” — Ricardo G.

“The customer service at this company is the worst. I was transferred 4 times and finally requested to speak with a supervisor. The ‘supervisor’ gets on the line and after asking a few questions, I get a busy signal. No one there is willing to truly help you or take accountability for their faults.” — Katrina B.

*BBB information accurate as of July 19, 2021

Frequently Asked Questions

  • How do I contact ADT customer service?

    You can contact ADT customer service by calling its 24/7 customer support line at 800-246-9320.

  • Will pets set off ADT alarms?

    ADT’s home security systems ignore any animals under 85 pounds, but you can set your motion sensors’ sensitivity levels to your pet’s specific weight to ensure they can walk around your home without alerting you. Additionally, ADT professional installation technicians can help you determine the best place to put your sensors to avoid any false alarms.

  • Can I receive notifications from my ADT home security system?

    Yes. The ADT Pulse mobile app features various notification settings you can set up for your device.

  • Do ADT home security systems come with a warranty?

    ADT includes a Quality Service Plan (QSP) with each package, which is an extended limited warranty plan that covers labor and replacement parts for ADT-installed equipment. It comes with equipment up to $2,000 and can be added for an additional monthly charge after that, starting at $7 per month for $2,001–$2,500 worth of equipment.

  • Are contracts required with ADT?

    Yes. Even though you can pay for your equipment upfront with each package option, you must sign up for professional monitoring, which is a monthly subscription with a long-term contract that’s typically around 36 months. You can learn more about ADT’s contracts by speaking to a company representative at 888-285-6952.

  • Will my ADT home security system disconnect if I lose power?

    No. ADT home security systems come with a backup battery designated for power outages. If you lose power, the battery will activate and the system will continue to operate for up to 24 hours. Additionally, ADT’s wireless home security systems come with cellular connection, which gives them immunity to any problems related to a Wi-Fi connection.

Methodology for Rating Home Security Systems

Our Advisor team has spent dozens of hours analyzing home security brands on their products, services and reputation to provide the most comprehensive analysis for our readers. To ensure each company meets the required standards to make our rankings, we have created an in-depth rating system.

Below is a breakdown of the factors we consider when rating companies, along with the weight of each factor. The best companies score highly across these categories.

Factor

Score

Description

Equipment

25

This factor is scored based on the equipment offered by the provider and its overall cost. Top providers offer a range of products, such as outdoor cameras, sensors, video doorbells, control panels, wireless remotes and smart home technology, at affordable prices.

Monitoring

15

Monitoring is an important part of home security for many homeowners. We rated companies on the types of monitoring plans they offer, including professional and self-monitoring options, in addition to their monthly costs.

Company Reputation

15

We scored companies on their customer reputation by looking at their complaint indexes and ratings by the Better Business Bureau (BBB). We also scored them based on their years in business and trial periods, which prove their experience in the industry and their trustworthiness.

Contracts

15

Getting locked into long-term contracts is a top complaint for many home security customers. With this factor, we scored companies based on the length of their contracts. Companies with longer contracts lost points, while companies with shorter contracts or no contracts at all received more points.

Warranty

10

Home security systems that come with a warranty are especially valuable to homeowners, since this ensures the repair or replacement of the equipment after a breakdown or malfunction. We scored companies based on the length of the warranty included in their packages.

Connectivity and Integration

10

The best home security systems can integrate with connection services like Wi-Fi, Z-Wave and Zigbee. They are also compatible with popular home automation systems, including Amazon Alexa, Google Assistant and Apple Siri.

Usability

5

This factor represents each company’s devices’ overall usability. We looked at any technology and software that offers the best experience for customers, such as mobile apps, touch screen hubs or control panels and two-way audio.

Installation

5

Installing a DIY home security system from a top provider should be easy and straightforward. Top brands also offer professional installation as an option for homeowners at a reasonable rate.