We like the fact that Webroot SecureAnywhere AntiVirus software is connected to Geek Squad, Best Buy’s in-house tech support team, a big plus for those who prefer in-person assistance when and if they need computer help. During our testing, however, Webroot allowed some suspicious sites and malware to slip through its defenses. 

Overall, the antivirus software performed well enough on Windows devices, but it isn’t quite in the same league as its sister plans, Webroot Security Plus with AntiVirus and Webroot Internet Security Complete with AntiVirus, or our other best antivirus programs.

Pros

Cons

Wide range of features for all plans and platforms

No parental protection

Customer support, including Geek Squad

Testing revealed some security issues

In This Review:

    About Webroot

    Webroot has been delivering antivirus solutions for computers for more than 24 years. Based in Broomfield, Colorado, Webroot is one of the more popular antivirus programs on the internet today. It offers three plans: Webroot SecureAnywhere AntiVirus, Webroot Security Plus with AntiVirus and Webroot Internet Security Complete with AntiVirus. 

    Our Webroot antivirus review covers all personal plans on Android, Windows and iOS devices. Webroot performed well overall in our tests, offers great customer service options and has some of the best antivirus features in the industry. 

    Who is Webroot Best For?

    Webroot’s SecureAnywhere Antivirus software plan for one device scored well in our tests. This plan, however, doesn’t offer many additional tools or features. On the positive side, it’s a lightweight solution that doesn’t take up much system processing or power. This means that it can be used on computers with less power or older devices. We believe the SecureAnywhere plan is best suited for users with just one personal computer to protect.

    Webroot’s Internet Security Plus plan offers the same benefits as the SecureAnywhere plan (except for a vulnerability scan addition on Android), but the real benefit is the ability to protect more than one device. If you’re looking to run lightweight software on your desktop, laptop and phone, the Internet Security Plus plan may be best for you.

    Webroot’s Internet Security Complete plan incorporates its antivirus security with cloud storage and data protection. The main benefit of the Complete plan is its extra 25 gigabytes (GB) of encrypted storage. Webroot Complete may be a good fit for users who need to securely store and protect their digital files from malware.

    How We Tested Webroot

    We made it our goal to find out just how tough Webroot’s defenses are. By running each feature through a series of tests on multiple devices, we were able to judge Webroot’s security strength.

    We tested Webroot antivirus using:

    • Lenovo Idea V330 Windows laptop running Windows 10, i5-8250U CPU, eight gigabytes (GB) of RAM and 250GB SSD
    • Dell Optiplex 790 Windows desktop running Windows 10, i3-2100 CPU, 18GB of RAM and 1 terabyte (TB) of HDD
    • LG G6 Android phone running Android 9 with Quad-Core and 4GB of RAM
    • iPhone 7 running iOS 14.7 with Quad-Core 2.34 GHz and 2GB of RAM

    We looked to see how well each device and plan handled: 

    • Malware — Manually downloaded malware, drive-by downloads and compressed malware
    • Phishing — Using phishing standards devised by the Anti-Malware Testing Standard Organization, we wanted to see if dangerous websites would open despite running the Webroot software.

    We do not recommend this type of malware testing on your devices. Testing antivirus software can result in malware corrupting your files and devices while stealing valuable information from you. Our tests are performed in a safe environment by professionals.

    How Webroot Performed on Android Devices

    The Android SecureAnywhere Mobile app blocked and removed all malware-infected files we tried to download from AMTSO’s testing page using our LG G6. The Android app, however, did not block our custom-created malware from being downloaded and installed, but it did block it from running after it was downloaded.

    A screenshot on an Android phone of Webroot antivirus system alerting the user to a Trojan virus threat

    Webroot successfully detected and defended against Trojan virus threats.

    Webroot’s SecureWeb mobile browser did a good job blocking AMTSO’s phishing sites, but it failed to block our custom phishing in Gmail.

    We encountered more problems using the Chrome browser. The antivirus protection didn’t work all the time, and we managed to install the AMTSO malware test file. It took about 30 minutes for Webroot to detect the file.

    A screenshot on an Android phone showing a malware test file from AMTSO was downloaded.

    With Webroot’s Internet Security Plus plan, we were able to successfully download a malware test file from AMTSO, which means Webroot’s detection failed.

    Additionally, the manual scan of our file system didn’t detect our custom malware files as being malicious in our “Downloads” folder, but it did detect AMTSO’s files. We found the web protection to be average. Sometimes suspicious sites, ads and popups were blocked, but not every time. The SecureWeb browser offered better protection than Chrome when visiting websites, but the online defense was still only average.

    A screenshot on an Android phone showing Webroot antivirus program alerting the user about a suspicious website

    Webroot blocked some suspicious websites from opening on Android.

    Webroot’s paid plans also include an application monitor for data vulnerability, a network monitor to protect network connections and a battery monitor.

    We found that Webroot provides decent protection for Android phones. It’s easy to use and doesn’t slow the system down. We do wish the web protection was more consistent.

    Android score: 3.3 out of 5

    How Webroot Performed on Windows

    Webroot really shined when tested on our Lenovo Idea laptop with Windows running on it. The antivirus software detected all malicious files and blocked our manually-downloaded and drive-by downloads of malware. It also detected the compressed malware, and although we could still download the file, it was blocked and removed as soon as we tried to extract and run it.

    A screenshot on a Windows machine of Webroot antivirus detecting compressed malware from AMTSO

    Webroot successfully detected compressed malware from AMTSO.

    The manual scans also removed all malicious files from the computer, and Webroot had no trouble detecting our custom-made malware on Firefox. It did not, however, block the initial download.

    A screenshot on a Windows machine of Webroot antivirus detecting custom malware tests on Mozilla Firefox

    Webroot detected and defended against our custom-made malware tests on Firefox.

    Unfortunately, the web protection was still average. It didn’t block all suspicious sites, ads or popups. The AMTSO phishing sites were blocked in Chrome, but our custom-made Gmail sites were not.

    We also experienced some technical difficulties while testing Webroot Internet Security Plus testing on Windows desktop. AMTSO’s manual and drive-by downloads caused the Webroot software to crash, freeze and restart our computer while showing a blue screen. This happened multiple times. Anytime Webroot’s antivirus engine was activated, it restarted our system. Our compressed malware testing also showed unavailable pages, and another test computer crashed during our custom-made malware tests.

    A screenshot on a Windows machine of an error page trying to access AMSTO

    Webroot Internet Security Plus hindered our operating system and struggled to function on our Windows desktop.

    This was surprising on a new, clean installation of Windows 10. It’s possible this was due to two antivirus programs running at once. It’s likely that either Webroot didn’t disable Defender in these situations or it’s incompatible with it. If you want to use Webroot on your Windows machine, make sure you manually disable Defender before you download Webroot.

    Windows desktop score: 3.3 out of 5
    Windows laptop score: 4 out of 5

    How Webroot Performed on iOS Devices

    For iOS devices, Webroot’s Mobile Security app is limited. That’s because iOS devices are typically better protected against viruses compared to other platforms. We tested security features, such as device update and password protection, as well as its missing device feature, which protects against theft and tracks your device location.

    How Safe is Webroot?

    Webroot is a trustworthy antivirus company with strong scores from independent lab testing. Overall, Webroot performed well in our tests. In some instances, however, like on Android and Windows, Webroot failed to block suspicious websites or downloads. Using the antivirus software is better than having no protection for your devices, but it doesn’t have the security scores we’d like to see.

    Webroot Antivirus Features and Functionality

    Webroot’s plans include a wide variety of features, and its app functionality works well across multiple platforms.

    Webroot Features for Android

    Features

    SecureAnywhere Plan

    Internet Security Plus Plan

    Internet Security Complete Plan

    On-Demand Malware Scan

    On-Access Malware Scan

    Malicious URL Blocking

    Phishing Protection

    Behavior-Based Detection

    Vulnerability Scan

    Firewall Protection

    Identity Protection

    Parental Protection

    Webroot Features for Windows

    Features

    SecureAnywhere Plan

    Internet Security Plus Plan

    Internet Security Complete Plan

    On-Demand Malware Scan

    On-Access Malware Scan

    Malicious URL Blocking

    Phishing Protection

    Behavior-Based Detection

    Vulnerability Scan

    Firewall Protection

    Identity Protection

    Parental Protection

    Webroot Features for iOS

    Features

    SecureAnywhere Plan

    Internet Security Plus Plan

    Internet Security Complete Plan

    On-Demand Malware Scan

    On-Access Malware Scan

    Malicious URL Blocking

    Phishing Protection

    Behavior-Based Detection

    Vulnerability Scan

    Firewall Protection

    Identity Protection

    Parental Protection

    On-Demand Malware Scan

    An on-demand malware scan is a full-system diagnostic performed by an antivirus program that you manually run. The scan typically examines all files on your device and should detect any dangerous malware. All Webroot plans for all platforms include an on-demand malware scan.

    On-Access Malware Scan

    On-access malware scans are automated reviews an antivirus program will continuously run in the background. Its goal is to protect your device while you browse the internet and download files. All Webroot plans include on-access malware scans for all device types.

    Malicious URL Blocking

    Malicious URL blocking will detect a harmful website before your browser accesses it and will warn you about continuing to the webpage. Webroot plans include URL blocking.

    Phishing Protection

    Harmful phishing threats can be included as email attachments that infect your device with malware when you open them. Webroot can scan and detect phishing threats before you access them, which is included in all plans for all platforms.

    Behavior-Based Detection

    Behavior-based detection learns from previous patterns of malware and virus behavior and uses that knowledge to anticipate new forms of evolving viruses. Behavior-based detection is more proactive than other antivirus features, and Webroot integrates it into every plan level.

    Vulnerability Scan

    A vulnerability scan will examine your device and let you know which files, system or apps may expose you to malware in the future. Webroot does not provide a vulnerability scan for Windows devices, and it’s also excluded from the free Android app.

    The iOS app and the upgraded Android app include vulnerability scans.

    Firewall Protection

    Firewall protection means your device will be protected from incoming malware that travels over your internet connection. Webroot only offers firewall support for devices running Windows.

    Identity Protection

    Antivirus software can help protect your identity credentials and recover them if they’re ever stolen. For instance, Webroot offers a lost device protection feature that allows you to remotely send commands to your device if you lose it. All Webroot plans and platforms come with some level of identity protection.

    Parental Protection

    Parental controls allow the user to enforce content restrictions for children. Webroot’s plans do not include parental protection. If that is a feature you’re interested in, we recommend choosing other antivirus programs.

    Webroot Extra Features

    Webroot’s SecureAnywhere Mobile app for Android includes:

    • Webroot SecureWeb browser (all plans)
    • Antivirus software (all plans)
      • Real-time protection
      • File-system protection
      • File-execution protection
      • USB debugging
      • Unknown app protection
    • Identity protection
      • Lost device protection (all plans)
      • Application monitor: monitors vulnerable apps and data protection (only on paid plans)
      • Network monitor for network connection (only on paid plans)
      • Battery monitor (only on paid plans)

    For Windows computers, Webroot includes:

    • Cloud storage to keep data protected (only available on Internet Security Complete Plan)
    • Password manager: keeps passwords safe (only for paid plans)
    • Webroot SecureWeb browser (all plans)
    • Security (all plans)
      • Real-time protection shield
      • Web shield
      • Firewall
    • Antivirus (all plans)
      • Manual antivirus scanning
      • Firewall protection
      • Script protection
      • USB protection
      • Web protection
    • Identity protection (all plans)
      • Identity shield
      • Phishing shield
    • Personal data protection
      • Cookies blocking
      • Website data
      • Browser protection
      • Application protection
    • Tools (all plans)
      • Anti-malware tools
      • Malware and script removal tools
      • Processes control
      • Sandbox
      • Reports

    For its iOS app, Webroot includes:

    • Webroot SecureWeb browser (all plans)
    • Security
      • System advisor for checking updates
      • Password check
    • Safe browsing
      • Protecting web browsing from web attacks and phishing
    • Safe Wi-Fi: Offers Wi-Fi network protection wherever you are
    • Breach report: Report on breaching information from that device
    • Missing device protection
      • Theft protection
      • Device location

    How Much Does Webroot Cost?

    Webroot includes three plans for a number of devices and various lengths of time.

    Webroot SecureAnywhere Antivirus (PC/Mac)

    One device

    Three devices

    One year

    $29.99

    $37.49

    Two years

    $59.99

    $79.99

    Three years

    $89.99

    $109.99

    Webroot Internet Security Plus with Antivirus (All Devices)

    Three devices

    Five devices

    One year

    $44.99

    $69.99

    Two years

    $99.99

    $109.99

    Three years

    $139.99

    $159.99

    Internet Security Complete (All Devices) + 25GB of storage

    Five devices

    One year

    $59.99

    Two years

    $129.99

    Three years

    $179.99

    Webroot also has a special offer just for Chromebooks: one year for $14.99. Finally, Webroot has a special PC offer catered to video gamers: one year for $29.99.

    Webroot Customer Support

    If you’re having trouble with Webroot, you can either use the support page to search for your issue or open a customer support ticket by sending a message to the service team.

    Webroot doesn’t offer a live chat or phone number for customer support, but it does have a Best Buy partnership. You can call 1-800-BEST BUY to speak with a member of the Geek Squad if you’re a Best Buy customer, or you can chat with a support agent by phone.

    Webroot Reputation and Credibility

    Webroot has a strong reputation in the antivirus industry. It’s been reviewed by SE Labs and most recently scored a 91 for Protection Accuracy, a 100 for Legitimate Accuracy and a 97 for Total Accuracy. 

    With less than 50 reviews on Trustpilot, Webroot scores a 2.3 out of 5 stars. Amazon reviews, however, show a 4.4 out of 5 stars average score, which is based on more than 2,000 reviews.

    Webroot Antivirus: Is It Worth Downloading?

    Webroot presents a lot of features within each plan level, and they work well on multiple devices, apps and browsers. We like Webroot’s customer support options and how long the company has been in the industry. Its testing scores from SE Labs are great, and we saw no slowdown on any devices we tested, which can’t be said for other antivirus products.

    The biggest drawback to Webroot is how it performed during our tests. While it typically performed well, there were a few occasions where a suspicious site or dangerous file slipped through the cracks. This may not be everyone’s experience with Webroot, but our testing didn’t show quite enough success in defending against malware to merit a hearty recommendation.

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