Xfinity and Spectrum are two of the largest internet service providers (ISPs) in the United States. In fact, Xfinity is the largest ISP with over 31.5 million customers, and Spectrum is a close second with 31 million customers. While these internet giants share some similarities, they differ in a few important ways. To help you determine which internet provider is best, we compared each company on pricing, internet speeds, bundles, customer service and more.

Xfinity vs. Spectrum: Comparison

Provider

Xfinity

Spectrum

Starting Cost (First 12 Months)

$40–$300

$45–$110

Contract

With some plans

None

Availability

40 states

41 states

Bundle Options

TV, phone, streaming and home security

TV, phone and streaming

Data Caps

1.2 terabyte (TB)

Unlimited

BBB Rating*

A-

B+

*Better Business Bureau (BBB) information is accurate as of August 2021.

Xfinity vs. Spectrum: Availability

Though Xfinity is the largest ISP in the United States, Spectrum offers coverage in one additional state than Xfinity.

Spectrum is available in 42 states and doesn’t provide services in the following states:

  • Alaska
  • Arkansas
  • Delaware
  • Iowa
  • Oklahoma
  • Rhode Island
  • South Dakota
  • Utah

Xfinity offers its services in 35 states and Washington D.C. It does not feature services in the following states:

  • Alaska
  • Hawaii
  • Idaho
  • Iowa
  • Montana
  • Nebraska
  • Nevada
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Rhode Island
  • South Dakota
  • Wyoming

Available services from internet service providers change from ZIP code to ZIP code, so we recommend contacting both Xfinity and Spectrum to learn what services are available in your area.

Xfinity vs. Spectrum: Internet Speeds

Both companies offer comprehensive speed options that meet most consumers’ needs. Xfinity offers four more plans than Spectrum and provides more variety in internet speeds. Xfinity and Spectrum both offer plans around 400 Mbps, which is plenty of speed for a mid-sized home that engages in streaming HD video, online gaming and browsing social media.

Both companies also offer fiber internet plans that feature speeds of 1,000 Mbps and more, which is plenty of speed for multiplayer online gaming, streaming movies on HBO Max, video conferencing and browsing on multiple devices at the same time.

Xfinity Speeds

Here are Xfinity’s download and upload speeds for all of its plans:

Plan

50 Mbps

100 Mbps

200 Mbps

400 Mbps

800 Mbps

1,200 Mbps

2,000 Mbps

Download Speed

50 Mbps

100 Mbps

200 Mbps

400 Mbps

800 Mbps

1,200 Mbps

2,000 Mbps

Upload Speed

3 Mbps

5 Mbps

5 Mbps

10 Mbps

15 Mbps

35 Mbps

2,000 Mbps

Spectrum Speeds

Below are Spectrum’s download and upload speeds for each of its internet plans:

Plan

Spectrum Internet

Internet Ultra

Internet Gig

Download Speed

200 Mbps

400 Mbps

1,000 Mbps

Upload Speed

10 Mbps

20 Mbps

35 Mbps

Xfinity vs. Spectrum: Costs

Xfinity and Spectrum both offer competitive pricing on their internet plans. When comparing the same internet speed between each company, the plan pricing is similar with Xfinity being slightly cheaper than Spectrum.

Another notable distinction between the two companies is that Spectrum does not require any contracts, while Xfinity requires contracts on certain plans. Xfinity’s 400 Mbps and 800 Mbps plans have a one-year contract, and its fiber-optics internet plans have two-year contracts.

Xfinity Costs

Outside of your monthly plan costs for the first 12 months, Xfinity charges equipment fees for its modem and router, the xFi Gateway, for an additional $14 per month. If you want a technician to install your system or you require wiring, it costs a one-time fee of $90. If you exceed Xfinity’s 1.2 TB data cap, Xfinity charges an extra $10 for every 50 GB you go over.

Here’s an overview of Xfinity’s plan costs and contract requirements:

Plan

50 Mbps

100 Mbps

200 Mbps

400 Mbps

800 Mbps

1,200 Mbps

2,000 Mbps

Starting Cost (First 12 Months)

$65

$81

$40

$60

$70

$80

$300

Contract

None

None

None

One year

One year

Two years

Two years

Spectrum Costs

Spectrum provides its services on a month-to-month basis. There are no term agreements involved. If you’re locked in a contract with another ISP, Spectrum offers contract buyouts for up to $500. Similar to Xfinity, the costs you see listed in this guide are for the first 12 months of a plan, and after 12 months Spectrum will apply standard rates to your internet plan.

Additional hidden fees to be aware of with Spectrum are its installation fees of $50 for professional installation or $10 for self-installation. Spectrum provides its modems for free, but it charges an extra $5 per month for its Wi-Fi routers.

Here’s a breakdown of the starting cost for each of Spectrum’s plans:

Plan

Spectrum Internet

Internet Ultra

Internet Gig

Starting Cost (First 12 Months)

$45

$70

$110

Xfinity vs. Spectrum: Bundles

Both companies offer bundles as a way for customers to receive various services at a reduced price. Xfinity is known for the other services it provides, such as cable TV service, and it offers more bundling options than Spectrum.

Xfinity Bundles

Xfinity offers a variety of bundle options that you can mix and match on the Xfinity website. Xfinity TV features over 210 channels, popular streaming platforms like Netflix integrated into it via its Xfinity Flex box, 150 Hours of DVR Service and other unique features such as voice controls. Xfinity Voice is Xfinity’s home phone service and features unlimited calling to nearly half the world, readable voicemail and three-way calling.

You can also bundle with Xfinity Home Security. Similar to other home security systems, Xfinity Home allows customers to receive 24/7 video recording for six cameras, professional monitoring and integration with other smart-home devices such as smart lights, locks and thermostats.

Here’s a rundown of some bundles we created with Xfinity:

Bundle

Internet + TV

Internet + Phone

Internet + Security

Internet + TV + Phone

Internet + TV + Phone + Security

Starting Cost (12 Months)

$120

$60

$80

$130

$170

Internet Speed

800 Mbps

100 Mbps

200 Mbps

1,200 Mbps

1,200 Mbps

Contract

Two years

None

None

Two years

Two years

Spectrum Bundles

Spectrum customers can mix and match additional services in a similar manner to Xfinity, but they have limited options. When you bundle Spectrum Internet with Spectrum TV, you save an extra $5 on your monthly cost. Spectrum TV provides 200+ channels, 60,000+ On-Demand titles and the ability to stream live TV anywhere through the Spectrum TV app.

Spectrum Voice provides over 28 home phone features, including readable voicemail, instant tracing to 911, unlimited nationwide calling, caller ID on Spectrum TV and more. It doesn’t include added taxes and fees.

Below is a breakdown of each of Spectrum’s bundles:

Package

Internet + TV

Internet + Voice

Internet +TV + Voice

Starting Cost

$100

$53

$113

Xfinity vs. Spectrum: Customer Service

Each company provides a variety of customer support tools to allow customers to reach both customer service and tech support. Both Xfinity and Spectrum offer online customer portals, online chats and smartphone apps. Customer service is also available 24/7 with both companies. Overall, Xfinity features higher customer satisfaction scores than Spectrum.

Xfinity Customer Service

Xfinity currently has an A- rating on the BBB and has received positive customer reviews from the BBB and other popular review sites like Yelp and Trustpilot. Comcast, Xfinity’s parent company, is currently undergoing a government action lawsuit for allegedly overcharging consumers, charging consumers for unordered products and failing to deliver promotional Visa gift cards in exchange for signing up in the state of Minnesota.*

Here are a few reviews from Xfinity customers:

We pay [$70 per month] for the fastest [Wi-Fi] ONLY and it hardly works. Every day I have to unplug my router to make it work. Even with call outs from technicians, this is still the best they can give me. Also, it has a monopoly in our area. How is that legal? — Randi B. via BBB

My service was interrupted mid-morning and through the cooperation of all the procedures Comcast has in place, the process to repair [the service] was seamless and my service was back online by early afternoon. Throughout the process, everyone was courteous and knowledgeable in their job. The technician was very courteous and personable and double-checked his work to make sure the repair was complete. I was very satisfied with the service. — Rhonda H. via BBB

*BBB information is accurate as of August 2021.

Spectrum Customer Service

Spectrum currently holds a B+ rating on the BBB. It features lower scores than Xfinity on popular customer reviews sites, such as Yelp and the BBB. The company also has a pending government lawsuit over it allegedly defrauding New Yorkers over internet speeds and performance.*

Learn what some Spectrum customers had to say about their experiences with the company:

I’m experiencing…outages at least once a day. Some last for hours, like the one I’m in now as I type this review. I was in the middle of a call with a customer and my call dropped. Sure enough, I checked my modem and it’s blinking and the router is red. The notification shows it’ll be out for at least 2 hours! It’s beyond ridiculous when your job is on the line and this is the only internet in your area. — Tekayla P. via BBB

I recently added Spectrum Mobile to my existing services and I’m very happy with the service. I don’t have any issues with signal and my data usage is lower than before because my company building has a Spectrum Wi-Fi hotspot so I can use that and not pay for such a big plan. I find it very affordable and can’t tell the difference in their network vs. my previous provider. — L. M. via BBB

*BBB information accurate as of August 2021.

Xfinity vs. Spectrum: Verdict

Xfinity and Spectrum are both solid choices for an ISP. We found Comcast Xfinity to be the best overall provider of those we evaluated, offering one of the largest selections of internet speeds, plans, bundling options and well-regarded customer service. If you’re looking for one of the most inclusive and comprehensive internet service providers on the market, look into Xfinity.

We named Charter Spectrum as the best company for high data use, and it’s a great option for those who constantly use the internet. If you play online multiplayer games often, stream a lot of HD video content or work from home, we recommend Spectrum due to its lack of contracts and data limits.

FAQs

  • What is the difference Between Xfinity and Spectrum?

    Xfinity offers more plans and more customizable bundling options than Spectrum. On the other hand, Spectrum is better for high data use given its unlimited data offering. Xfinity has a 1.2 TB data cap on all plans.

  • Is Xfinity or Spectrum better for rural areas?

    Both Xfinity and Spectrum may be good choices for those living in a rural area, but we recommend you look into the best internet options for rural areas. These offer satellite internet or fixed wireless internet.

  • Is 100 Mbps fast?

    100 Mbps is a decent internet speed and is ideal for an individual or a couple that streams HD videos, plays multiplayer online games, video conferences and downloads large files. The larger the household gets, or the more one may use the internet, the faster the internet speed should be.

Methodology for Rating Internet Service Providers

Our Advisor team has created a detailed methodology that we use when we rank and research internet service providers. We have analyzed ISPs on their cost, speeds, connection types, additional perks, service availability and more.

Here’s a breakdown of the factors we consider when rating companies. Our top picks score well across all these factors. 

Factor

Weight

Criteria

Starting Price Cost

15

We considered the monthly starting price, most often set for 12 months, each provider offers. The lower the price, the higher the score.

Broadband Options

12

We reviewed whether the provider is able to offer DSL, satellite, cable and/or fiber-optic connections for the internet. The more connection types a provider is able to supply, the higher the score they receive.

Additional Benefits

10

Though primarily focused on bundles with TV, streaming and phone services, we also weighed extra perks, such as deals or free equipment.

Download Speeds

10

Based on advertised download speeds, we ranked companies on their ability to supply ample downloads ranging from 100 Mbps to 500+ Mbps. If the company provides speeds lower than these, they receive a significantly lower score.

Customer Service

10

We considered whether the company offers customer support 24/7 or only during business hours, as well as if it offers a separate customer tech support line. We also look at customer satisfaction scores across sites like Trustpilot and the Better Business Bureau (BBB).

Technological Accessibility

15

We considered the availability of the company through an online customer portal, a mobile app or an online chat. The more options the provider offers, the higher the score.

Service Areas

10

We weighed each provider based on how many states it is available in. If the provider offers its services in more states, then it receives a higher score. A provider may also receive a higher score if it is in less states, but it provides excellent services for those in rural areas.

Reputation

13

We considered the overall reputation a provider has received over time based on BBB scores and the number of years the provider has been in business.