@sarrible: I think he means that there was less anger and yelling than earlier in the trip.
@major disaster: Thank you! You're right, and the post has been updated.
@LazyHippo: That was our token Brit, Ravi. Newsweek employ him now.
@patrick32: Holy crap. You're right!
@KateSmash: The Daily News mistakenly reported 28 years. They've amended their article — he's been working as a flight attendant for 20 years.
@Christopher Vega: Tell us what she's like: Email firstname.lastname@example.org. Or comment again!