In February, Gizmodo reported that many Discord users were facing abuse and were given no clear recourse. Among the issues endemic to the voice- and text-chat platform was the anonymous and unsolicited dissemination of child pornography, a problem which seems to have only gotten worse.
Though there has been no official statement on the service’s blog or Twitter account, a number of recent posts on Reddit’s r/discordapp have appeared in the past 24 hours relating to “CP [child porn] botnets,” “porn image spamming,” and server admins mass-alerting their communities to the presence of these nefarious users via copied-and-pasted messages such as this one:
“We’re aware of the copy/pasta going around and currently determining the scale and next step to address it,” wrote a Discord Customer Experience employee in response to one such Reddit thread. “In general, rather than spreading this copy/paste message, if you do receive DMs with illegally explicit material, please email firstname.lastname@example.org.”
In the time since Gizmodo first reported on the issue I’ve personally received three such unsolicited messages, one of which contained a particularly disturbing image of an infant girl. The user, whose handle was Good Weed, sent it with only the message “hi” and abruptly became unreachable.
On Discord, users can only direct message each other if they’re friends or if they both share a chat server in common. These spammers are able to send messages such as this by joining a particular chat server, direct messaging the individual members, and then quickly leaving to avoid detection.
To our knowledge, the only recourse users currently have is to disallow direct messaging—a process which needs to be repeated for every single server a particular user is a member of.
We’ve reached out to Discord for comment and will update if we hear back.
If you’ve received such a message, email Discord’s abuse support team along with the user’s tag and ID, a link to the image, and whatever other relevant information you have. (Do not save or screenshot the images.) If you know of other ways to avoid these messages, drop us a line.
Update 3/28/17 3:25pm EDT: A Discord spokesperson sent Gizmodo a company blog post detailing new safety features which will hopefully fix many of the issues we noticed back in February, including the direct messaged images discussed above.
Direct message privacy features can now be turned on globally, rather than manually for each server a user is a member of, and those messages will be “scanned by our robo-hamsters using fancy machine learning” to (presumably) shitcan the sorts of offensive images users were being hit with. Likewise, clicking masked links in direct messages from non-friended users will “pop up a quick reminder that the internet is a bit spoopy.”
Considering the issue that finally drove these much needed changes was the circulation of photos of sexually abused children, the language of the blog post is, at best, flippant. Regardless, it’s good to see Discord taking an active role in user protection—including adding an obvious and much-needed ‘report’ button.
The changes do not appear to have rolled out yet on the web app, but are expected to go live today.