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Laptop Reliability Study: Asus and Toshiba Come Out on Top

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New data from SquareTrade (one of the bigger warranty providers) says Asus and Toshiba have the least hardware malfunctions over 3 years, while one-in-four HP laptops are projected to experience problems. Oh, and crappy netbooks are worst of all.

They say that sub-$400 netbooks are 20 percent more likely to fail in the first year. But no real surprises there.


SquareTrade says it randomly selected over 30,000 laptops and netbooks covered by its warranty plans for the study. Brands with a minimum of 1000 laptops included Acer, Apple, Asus, Dell, Gateway, HP, Lenovo, Sony, and Toshiba. Accidental damage and software issues handled by the retailer were not included in the numbers.


Summary below, while the full report can be found at: [SquareTrade]

• Over 31 percent of laptops will fail in the first three years of ownership.
• Of these failures, two-thirds came from hardware malfunctions (20.4 percent) and one-third (10.6 percent) was reported as accidental damage.
• Asus and Toshiba were the most reliable manufacturers, with fewer than 16 percent having a hardware malfunction over three years.
• Netbooks are projected to have a 20 percent higher failure rate from hardware malfunctions than more expensive laptop computers.
• Manufacturers proved to be a more reliable determinant of reliability than the type of laptop and should be a greater factor in making a purchase decision.