Americans like their internet service providers even less than they did last year, which is quite the accomplishment since the companies weren’t all that popular then, either. The American Customer Satisfaction Index’s report on telecommunications companies found ISPs hit an all-time low this year.
Just when you thought cell phone plans couldn’t get any more confusing, Comcast just announced its own wireless service: Xfinity Mobile.
In a win for frustrated Comcast customers everywhere, the FCC has ordered the vampiric media conglomerate to cough up $2.3 million—“the largest civil penalty assessed from a cable operator”— for sketchy billing practices.
In January, the Federal Communications Commission unveiled an ambitious proposal that would free consumers from their annoying, clunky and expensive set-top boxes. The FCC has since revised their proposal at the behest of cable companies, but the core principal, that cable companies should make it so third party…
When Charter Communications completed its acquisition of Time Warner Cable a few weeks ago, it wasn’t exactly the birth of a shining new star. TWC has a longstanding reputation for being godawful! Luckily, the New York Attorney General’s Office knows what’s up and just called out the company’s awfulness.
How does Charter convince us that buying Time Warner Cable is good for people like you and me? Infuriatingly. One of the consumer benefits of the merger, according to Charter, is that they’ll actually obey the FCC’s net neutrality rules if it passes. How gracious! Were they planning to disobey if they don’t get their…
Verizon is buying AOL for a cool $4.4 billion in cash, the Wall Street Journal is reporting today. This major media acquisition is a sign that the carrier’s making a major push toward mobile-first video and advertising content.
Recently, we've been hearing about a slew of cable customers ending up with less than flattering names at the top of their cable bills. And since this is apparently something that happens quite a bit—we want more. If you've ever changed a customer's name, or known someone who has changed a customer's name, or if…
The public wants net neutrality. We've all made it pretty clear. But the cable companies don't. They've already ginned up some lobbyist-funded, anti-neutrality groups, but now it seems they're going a step further, tricking real groups into joining up.
The fate of net neutrality has never looked bleaker, with the FCC's proposed rules basically dismantling the free and open internet that we know today. You can thank the agency's notorious revolving door for that; for years, FCC officials and the people they're supposed to be regulating have been playing a horrible…
According to The Wall Street Journal, Netflix is trying to initiate negotiations with cable companies like Comcast and Suddenlink Communications to integrate a streaming app in their set-top cable boxes. It will be interesting to see how this plays out given that cable companies have been worried for years about…
Everyone's least favorite cable company is... Time Warner Cable. Joke. Not really. Maybe. Anyway! Everyone's least favorite cable company seems to be their own cable company. Cable companies are an impossible mess to fix, no matter what we do, cable seems to stay the same evil prodding mess it's always been.…
It seems like cable companies are always having trouble striking deals with TV networks but this giant fail is especially ridiculous: Time Warner Cable has removed CBS from its channel lineup in major cities like New York, Los Angeles, Chicago, Boston, Dallas, etc. and Showtime from its nationwide cable service.…
BuzzFeed FWD points out something awfully backwards in the world today: cable companies really, really want you to get a landline. In fact, they make it so damn cheap that it feels irresponsible not to get a landline—even if you absolutely do not need it.
A cable company in the UK had a bit of a snafu with a super strict censoring system in its TV guide over the weekend. They were asterisking Alfred Hitchcock, Charles Dickens, the soccer team Arsenal, the movie Hancock and any other name or title that had a penis or butt related word in it.
193,000 people quit their paid television plans last quarter. Sounds like a lot, and it is! But as any horse-breeder will tell you (I would guess?): it's about quality, not quantity. And the people leaving cable behind, GigaOm reports, aren't the ones the cable companies care about. While high-value consumers—the…
Comcast subscribers in Augusta, Georgia are currently playing guinea pig for a new set-top box that lets them watch internet video in addition to regular TV (and search seamlessly across both). But should one cable box have all that power?
This astute synopsis of Lindsay Lohan's ultra-meta pièce de résistance isn't a fluke—no, over at Comcast, movie summarization has been elevated to an artform. That, or their whole staff has a raging pill habit. Either way!
Time Warner, perhaps hip to the fact that I haven't bothered to check my meat space snail mail mailbox in the last three weeks, took matters into their own hands and inserted this warning directly into my browser.
Continuing Comcast's big day, Zats has learned that the cable provider will be rolling out two more customer apps (in addition to their data usage meter) in the near future: Xfinity and remote DVR scheduling.