Customer Disservice

The proposed $45.2 billion acquisition of Time Warner Cable by Comcast—the nation's two largest cable and home…

While my own Verizon horror story did work out in the end (replacement phone received, $500 penalty avoided,…

Customer service is clearly a dying art, as flesh and blood humans are replaced by automated, voice-activated menus…

As the damage from Hurricane Sandy is disappearing and some things are returning back to normal for those in the…

Lisa said to me, "Maybe Dell will let me swap out my new battery for a smaller one? I'll just call and ask." I felt…