The former owner of a small internet service provider in South Texas is suing Comcast, accusing the telecom giant of intentionally—or by way of its own negligence—destroying his business and seizing his customers.
According to pretty much everyone, we’re in the “golden age” of television. But new data shows a huge jump in people who are ready to ditch cable as well as disastrous satisfaction ratings for the industry. Despite investing $300 million in fixing its customer service problems, Comcast managed to sink another six…
Today, New York Attorney General Eric Schneiderman filed a lawsuit accusing Charter’s subsidiary, Spectrum, of lying to customers about the internet speeds it advertised and the reliability of its network.
Comcast has logged yet another tally in the competition for Shittiest Company In Existence.
Forget Inbox Zero. Yesterday, the British telecomm company BT managed to forward outgoing email from its customers’ accounts to a single email address.
Comcast is notorious for being a bunch of raging dickholes that we’d like cleave from our lives. But the company is also, you know, the largest internet service provider in the United States, one that has strong stranglehold on a big chunk of us and that loves to cap the crap out of the one service you need every day.…
Aereo was the bad boy of the cord-cutting revolution, until it was declared unlawful by the Supreme Court and scrapped for parts. Undeterred by that monumental setback ex-CEO Chet Kanojia has another idea ready to challenge the status quo—and it’s a system called Starry.
It’s rare that we mention ISPs vigorously defending their customers against overstepping lawsuits, but here we are: Cox, which is being sued by a couple music producers, is going to lengths to point out that BitTorrent use does not automatically mean piracy.
Federal Communications Commission Chairman Tom Wheeler just dropped some serious net neutrality knowledge on the US. In short: he will be proposing that the internet be reclassified under an updated Title II, allowing the government agency to regulate against any unfair priority access to the internet. This is a good…
When somebody wants to silence speech, they often use the quickest method available. When the speech is hosted on a major online platform, that method is usually a copyright or trademark complaint.
Sometime in the past few days, YouTube started showing a new error bar on slow-loading videos. "Experiencing interruptions? Find out why," it implores. Clicking through takes you to Google's Video Quality Report page, comparing streaming quality of your local ISPs. If your provider's slow, Google wants you to know.
Does your internet always seem too slow? Chances are, it is: a study by the Wall Street Journal suggests that the majority of ISPs deliver slower speeds than they advertise.
According to a Bloomberg report, Amazon has tested its own wireless network. As in a network that people would use to connect to the Internet. As in axing the middle man and essentially becoming a carrier or ISP on its own. As in potentially using a 'Amazon Wireless'-type service to get on the Internet from our Amazon…
In a Wired piece published recently, Ryan Singel assails Google's newfound hypocrisy when it comes to net neutrality. And he's right. Having spent many years fighting to stop Internet Service Providers (ISPs) from discriminating between different types of Internet traffic, the tech giant is now perpetuating a…
If you ever find yourself having to wait for YouTube to buffer video—but ads, they load just fine—then don't worry, you're not alone. In fact, it's likely you're on the receiving end of a corporate deal which limits how much you can enjoy online video.
Cable companies routinely score lower in customer satisfaction than almost any other consumer service, and a large part of that is the fact that most Americans can't choose their cable provider. But if you do have options, you should choose Verizon FiOS, according to a new report from Consumer Reports.
You've had it up to here with being treated more like a revenue stream than a customer by your cable internet provider and are ready to jump ship. Fantastic, but if not to a competing telco, then to where? Here are four broadband alternatives that don't require a visit from the cable guy.
Google Fiber is being installed all over Kansas City right now and people are so happy about the blazing fast speed that they've posted pictures of their speed tests. It's ridiculous. People with Google Fiber can expect 700 Mbps down on ethernet and about 200 Mbps down on Wi-Fi. That's ISP heaven on Earth.
I've had my share of frustrating episodes with Internet Service Providers, but never to the point of hacking into their servers three times in one day, deleting data, walking into their office wielding an axe and threatening the owner with it. That's what Bryce Kingsley Quilley did.
Iran has issued a strongly worded statement denying reports from yesterday that the country planned to shut itself off from the rest of the Internet. Quite the contrary—Iran is just building its own, closed version. Totally different!