Customer Service Agents
One of the industries that AI chatbots are most likely to “disrupt” is customer service. Most websites already have chatbots to answer questions, but human operators are still frequently needed to assist customers with more complicated problems. However, as companies begin deploying sophisticated AI-driven companions like ChatGPT, will humans still be necessary? Some have predicted mass automation is coming to the customer service industry. Whether the service will be actually any better is, of course, a hanging question.
