J.D. Powers and Associates has given T-Mobile a big gold star in Wireless Customer Care Performance.
While T-mobile may not have the best nationwide coverage, their customers are happy overall. The award was given because T-mobile answers customer s calls promptly and resolves customer issues, often during the first call.
Verizon’s phone was dead so they couldn’t comment.
T-Mobile Scores Highest With J.D. Powers [DesignTechnica]
