You know the Geek Squad, right? Those admittedly nerdy guys and dolls in Best Buys 'round the country that try to fix your computer? Well, they've heard many of the complaints lobbied against them like slow turn around time and not-as-high-quality-as-it-could-be service. (Brian Lam, our fine leader, had a few friends screwed by the Geek Squad recently. We're talking lost digital photos, completely reinstalling Windows when that wasn't requested, etc.)
They've just opened a comically large warehouse just outside Louisville, Kentucky, aka the capital of the world, in order to redress these issues. For a photo tour of the facility, along with some running social commentary inspired by listening to right wing talk radio, jump for joy. Did I mention that Fabio was there?
I was dragged from my big, huge mansion in Manhattan to Louisville to cover this thing. The day opened with a Geek Squad helicopter majestically floating above the local square. Why? I don't know.
Then there was a press conference with the founder of Geek Squad, the mayor of Louisville and Fabio. Yeah, that Fabio.
The news here was that Geek Squad is teaming up with the city to bring Wi-Fi to it. Of course, details of the deal weren't discussed in the slightest. Who needs details?
The big daddy, however, was the huge ass facility Geek Squad built. I've got a few pics for your amusement.
In essence, the facility was constructed to, as I said earlier, redress quality assurance issues that plagued Geek Squad in the past. Once completely up and running, the facility should be able to turn out faulty computers within three days. That is, send it in on Monday, you'll have it back on Thursday. It's just a matter of people being willing to pay more for shipping charges; the computer will likely be fixed within the same day that it arrives at the warehouse. The new facility will be big on data recovery, too. They're thinking of constructing a clean room to really get customer's data back from the dead.
They take that whole "Geek" thing seriously.
Later today, I'll have an interview with Fabio up. It turns out he's a pretty big nerd and loves his electronics. Look, him soldering a motherboard!
Keep your eyes peeled. I asked all the tough questions.
Geek Squad Home Page [Geek Squad]