Please, Direct My Call
Calling a business with an automated menu is painful, especially if you’re already pissed about the service. The improved performance of Direct My Call on the Pixel 7 will transcribe what the automated voice is saying on the other end, so you don’t have to hold the phone up to your ear. It can even read ahead to move faster through the menu, which should alleviate some annoyance.
In the Phone app, tap More > Settings, then tap on Direct My Call. Select the toggle to turn it on. Now when you dial out to a customer service line from the Pixel’s Dialer app, you’ll get routed through this service, provided Google supports the business.
I called my giant conglomerate bank about three times to try out Direct My Call after enabling it in the settings panel. It worked each time, though I felt like I was crank-calling the bank’s AI. I’ll give this one a 4/5 because I expect it to falter as soon as I have to make a phone call to a smaller business that Google didn’t test with this feature.
