Google Let Real People Sift Through Your Emails
Google used to let its computers scan your Gmail inbox for information to personalize ads, but then it vowed to stop. However, that didn’t stop the company from letting outsourced human developers take over that job.
Employees of Edison Software told the Wall Street Journal in 2018 how they had personally reviewed hundreds of user emails to build new features. Other companies allowed employees to read emails to train software and develop other marketing tools.
One source called it the industry’s “dirty secret” that humans were reading peoples’ emails. “It’s kind of a reality.”
