So the T-Mobile Sidekick II upgrade offer (if you’re a current SK user, you can upgrade for $200 instead of $300 if you trade in your old model) is not cancelled, despite any hooha about it otherwise. Instead it sounds like whatever call center is on the other end of the Magical Secret Phone Number has been getting slammed for two days straight. So if you can’t get through, hey, just call lots more!
Also, you Sidekick users are creepy. Even a real internet friend of mine edited out the secret 800 number before forwarding me the email, as if T-Mobile was going to come to his house and slap his Sidekick out of his mouth if he leaked the number. That being said, I’m not going to post it, either. If you are a Sidekick user now, you should have gotten the email already.
The email itself is after the jump if you want to see it.
Related
Sidekick Archives [Gizmodo]
Dear Sidekick user,
WOW – we’ve experienced EXCEPTIONAL call volume since the start of your exclusive offer yesterday. Thanks to the overwhelming response, we’ve not been able to answer all the calls as they’ve poured in – and we’re very sorry.
We want you to know we’re aware of the difficulties Sidekick customers are having when calling to take advantage of this offer. Please know we’re working diligently to improve your customer experience.
We appreciate your patience. Rest assured we ARE STILL taking orders via the toll free number 1-800-xxx-xxx, as this is the ONLY way to take advantage of this exclusive offer.
The line is OPEN BETWEEN the hours of 5am-10pm PST, MONDAY THROUGH FRIDAY. If you cannot get through, we do ask you to please try again at a later time. The offer runs until Friday, September 24 or while supplies last.
We appreciate your interest in the Sidekick II! Thank you for being a loyal T-Mobile Sidekick customer,
Your T-Mobile Sidekick II Team
**********
SIDEKICK II OFFER FACTS
* Offer is available to current Sidekick customers ONLY.
* Offer is while supplies last, or until Friday, September 24 whichever comes first.
* You can buy a new Sidekick II for only $199.99 – that’s $100 OFF the $299.99 suggested retail selling price.
* The conditions are simply that you need to extend your contract for a year and return your current Sidekick to us within 7 days of receipt of your new Sidekick II. If we don’t get it back, we’ll have to charge you the $100 you saved! That’s the deal. Both color and black and white Sidekick devices are eligible for this trade in offer.
* To buy your Sidekick II, call SIKE!
* Check out the Ultimate Communication Device: visit http://www.getyoursidekick.com/productpage.htm to learn more about the T-Mobile Sidekick II!
T-Mobile respects your privacy. If you’ve received this message in error, or if you prefer not to receive future e-mail messages form T-Mobile, please reply to this email to [email protected] with “unsubscribe” as the subject.
