According to MacRumors, Apple is looking to make some minor changes to their Genius Bar. The focus will be on an active queue management, employee multitasking, and performing more overnight repairs. Basically, non-Genius Bar staff will now help walk-in Genius Bar customers, Genius folks will now juggle multiple people who need help and there will be a renewed focus on overnight repairs in lieu of the “while you wait” repairs.
I’m not sure if all these changes add up to a better experience but maybe I’m just sad they didn’t add the Friend Bar. [MacRumors]
https://gizmodo.com/apple-friend-bar-is-a-genius-idea-5581506
