Can: Answer Medical Patients’ Questions Better Than Real Doctors?
A recent study published in JAMA Internal Medicine claims that ChatGPT is better at answering medical patients’ questions than real human doctors—at least, via email, that is. A panel of medical experts evaluated the exchanges between human patients and the chatbot, and ended up preferring the AI’s responses a vast majority of the time. “Patient emails go unanswered or get poor responses, and providers get burnout and leave their jobs. With that in mind, I thought ‘How can I help in this scenario?’” said the study’s lead author, John W. Ayers, PhD, MA, vice chief of innovation in the UC San Diego School of Medicine Division of Infectious Diseases and Global Public Health. “So we got this basket of real patient questions and real physician responses, and compared them with ChatGPT. When we did, ChatGPT won in a landslide.”
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