Zoom Jumped on the AI Bandwagon Despite User Backlash
After a brief consumer backlash over confusing ways the company would use consumer data to train AI models, voice chat giant Zoom doubled down on its commitment to the tech in September.
The company announced it intended to move forward with its “AI Companion” which users can interact with to solve a variety of tasks like getting prepped for an upcoming meeting or writing up summaries of a past video session. Like a human assistant, the companion will also reportedly file support tickets and respond to questions about a video chat raised in real time.
