Meet the Humanoid Robot Greeting Retail Customers in Japan Today

Image for article titled Meet the Humanoid Robot Greeting Retail Customers in Japan Today

The future is on display today in Japan, where retail workers will work alongside a talking humanoid robot to welcome customers at a major department store.

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The android’s name is Aiko Chihira, and her job as receptionist is to greet shoppers as they enter the store, give them directions, and make conversation with pre-programmed scripts. Chihira can blink, blow, move her lips when she talks, and make other lifelike (albeit pretty stiff and choppy) expressions and movements powered by 43 motors.

The machine is made by Toshiba in collaboration with Osaka University Intelligent Robotics Laboratory. And while it’s not the only retail robot—Nestle “hired” a robot named Pepper to sell coffee makers at stores in Japan—it’s certainly the most realistic. At least, for now: Japan’s much-hyped hotel staffed almost entirely by humanoids is set to open July 17.

Chihira’s real value, however, isn’t really as a skilled receptionist; it’s as a publicity attraction: Come for the humanlike talking robot, stay for the spring styles.

Image for article titled Meet the Humanoid Robot Greeting Retail Customers in Japan Today

“We hope the robot will spark conversation between people,” says store marketing manager Gakudai Nanba. “I’m hoping this will become something that would spark a giggle or two.”

Check it out:

Images via AP

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DISCUSSION

By
synthozoic

Honestly this is one aspect of Japanese culture I don’t understand—why there needs to be a greeter in retail stores. Maybe it’s because the Japanese are so formal and polite to a fault. But it’s not what I want.

I want staff on hand only to answer my questions and give me a hand if I need it otherwise, I don’t want them to pretend to be my friends. It just seems excessively creepy to me that businesses try to present themselves to us in this way. It’s disingenuous. We are businesses and customers; we are not friends. One party should not read any more into this relationship than is warranted.

  • Give me my stuff
  • Take my money
  • Get out of my way