Mena Trott, co-creator of Movable Type and the designer of the Gizmodo website, has been having some problems with her Sidekick (it won’t turn on). But what’s been especially hilarious has been Danger’s response:
My Sidekick has entered a “deep sleep” mode and can not be awoken by the fix of reseting/powering on or pressing the “@, 1, 0” keys at the same time. Customer support was a horrible pain in which I which I was flat-out blamed for “overcharging the device.” The service rep told me that I should have watched the device charge and made sure to disconnect when it was done charging. To which I replied, “I’m supposed to sit and watch my phone charge?” Her reply: “Yes.”
Man, that is some good customer service. Can’t wait for the color Sidekicks to come out so people can start overcharging those too.
