Black Friday Is Almost Here!
The Inventory team is rounding up deals you don’t want to miss, now through Cyber Monday. Click here to browse!

The Great Sidekick Data Outage of 2009: T-Mobile Offers $100 in Apology Money

Illustration for article titled The Great Sidekick Data Outage of 2009: T-Mobile Offers $100 in Apology Money

T-Mobile sent out an update regarding the first great tragedy of the 21st century (involving Sidekicks): They're still holding out hope for data recovery, but if they can't, they'll show how sorry they are with a $100 credit.


T-Mo seems really sorry about this, you guys. Of course, they did lose a ton of customer data that's unlikely to be found, but at least they're properly apologetic. They're doing their best to get the data back, and both they and Microsoft/Danger seem sort of optimistic about it, so it may not be a lost cause quite yet. The full statement:


Dear valued T-Mobile Sidekick customers:

We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.

Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information. Recent efforts indicate the prospects of recovering some lost content may now be possible. We will continue to keep you updated on this front; we know how important this is to you.

In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer's T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered.

Sidekick customers can continue to visit T-Mobile Sidekick Forums ( on a regular basis to access the latest updates, as well as FAQs regarding this service disruption. The Forums also offers tips and suggestions for rebuilding content on your device.

Share This Story

Get our newsletter



Anyone that trusts their phone companies server to store their lives, is a fool!

Back up your data!!!