Verizon Will Charge You Extra to Pay Your Bill Online

Illustration for article titled Verizon Will Charge You Extra to Pay Your Bill Online

Service outages have made Verizon customers grumpy the past few days. They probably won't be any happier about a leak from Droid-Life and confirmed by Phonescoop that Verizon's going to start charging a $2 "convenience fee" for paying your bill online or by phone starting January 15th.

This is preposterous for a few reasons. First, it's telling customers that the default state of nature as a Verizon customer is for everything to be a pain in the ass. You're charging to make something more convenient, when that convenience comes at no extra cost to you. In fact, that leads to the second thing: It almost certainly costs Verizon more to handle your bill if you pay by check/mail.

In fact, the last time a carrier tried to charge customers for how they paid their bills, it was T-Mobile doing the opposite and charging for receiving a paper bill at all. That fell through, but at this point, it's more common than whatever the hell Verizon is thinking. The charge doesn't affect auto-pay customers yet, but it's a shot across the bow; and for those of us who like to give our statement a scan before firing off a wad of currency to Verizon, that habit's about to become a luxury.


I'd bet something expensive that if everyone were to stop paying their bill online or by phone, and instead inundated Verizon with millions more envelopes, it would be a net loss for Verizon. So, incensed Verizon customers, let's see if my hypothesis holds true. Don't pay your bill online. Stuff your payment in an envelope, slap a stamp on it, and drop it in a mailbox. Let's bury them under a mountain of paper and see how they like that. [Droid Life, Phonescoop via TechCrunch]

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I love how Gizmodo misrepresents the FACTS.

This has nothing to do with paying on line but rather with a CREDIT CARD.

How do people think VISA makes money? They give away there service?