Apple Has Thwarted My Efforts, So I Need Your Help

Illustration for article titled Apple Has Thwarted My Efforts, So I Need Your Help

My plan to continue exchanging yellow-screened iMacs until the end of time has been thwarted, but I'm not giving up. Read on for the revised plan.

First, a little background. Yesterday, I posted about my second yellow-tinted iMac. And I made this threat:

I basically mail back review products for a living, and the joy of this new toy has long been spoiled. So I'm going to do my damndest to bankrupt Apple with return shipping. I will send back these iMacs as many times as it takes for them to build one correctly. And every single time that they screw it up, I'm going to air their dirty laundry here. Feel free to read it or don't. It's my opinion that Apple's cyclical production issues can't be swept under the rug any longer.

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Shortly thereafter, a mid-level Apple representative who'd been handling my claim called (in alleged response to an email I'd sent before my post, not the post itself). I was informed that the company would not issue me another exchange straight from the factory. I'd, instead, need to get the iMac repaired at an Apple Store, lest I "want to waste the time and have to do this all over again." That's right, she basically admitted that everything coming off the line would be inflicted with the same disease.

I attempted calling technical support on my own for a second time to facilitate a true iMac exchange. After giving the technician my case number, they went off the line for about 5 minutes. And when they came back, my exchange was blocked again. This technician added that, following an exchange, "It's quite likely the issue will continue to happen...and that we'll become stuck in an endless loop."

Maybe she meant "infinite loop."

Call me paranoid, but I believe it to be true: Yesterday, after posting my threat, Apple tracked down my non-Gizmodo email I used to purchase the iMac and flagged my account to block exchanges. Either way, my hands are completely tied. Luckily, yours are not.

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If my conspiracy thesis is correct, we've hit a nerve with Apple. So I'm only going to increase my efforts with your help until they publicize and/or fix the yellow LCD issue. Here's what I could use from you:

Anyone out there who's in the process of exchanging an iMac for one without a jaundiced screen and receives a replacement January 1st or after, email submissionsATgizmodo.com to let us know if the issue has been resolved. New purchases that turn out to be yellow are great as well. Please be sure to:

1. Use the subject "Yellow iMac"
2. Take photos of this screen test (just make sure to lock that white balance!)
3. Include details like the ship date and how many iMacs you've exchanged so far

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Every week, assuming your participation, I will post an update on the problem. And let me make this point abundantly clear to any Apple corporate folk (because I know you're reading): If your company is still selling multi-thousand dollar computers with yellow screens in 52 weeks, I will be pointing it out in 52 weeks.

This problem will not go away, not until it's fixed. And I implore other sites, technology-based or not, to help me publicize the issue. No, this isn't the first time Apple has sold the public broken products, but maybe, just maybe, it could be the last.

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Now having said all that, if Apple can come forward and openly admit the mistake while providing an adequate solution to their customers, I'll laud them as an example as to how companies can take an unforeseen manufacturing issue and make things right.

As for the fate of my iMac, I'm between returning it out of sheer disgust and attempting the repair for sake of our little narrative (plus, you know, I really would like one that works in spite of all this trouble). We'll see.

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DISCUSSION

geekymitch
geekymitch

I think all the commenters are missing the real point...

We won't replace it because you'll be stuck in an infinite loop - well here's a little slice of fried gold: before shipping out the thing, turn it on and do the color test...Mark has generously told you how to do it, so what's the issue here? Take it out of the fucking box and turn it on - it will take all of 10 fucking minutes (including all the "Setting up Leopard" BS).

I think there's a much bigger problem here: they don't want to take it out of the box because they don't want to know it's broken. They want to ship it out in the hopes it will go to some schmuck who can't see the difference between white and yellow. Clearly Apple has forgotten that their main consumer (posers aside) are graphic artists...and guess what? THEY KNOW THE DIFFERENCE BETWEEN WHITE AND YELLOW YOU MORONS.