Some news outlets proposed T-Mobile’s network might be slowly rolling this feature out, which would explain why some customers can still enable Private Relay. However, leaked documents published by The T-Mo Report showed that customers with certain content filtering and blocking features, like T-Mobile’s Web Guard, can’t access Private Relay.


T-Mobile later confirmed to Gizmodo that customers with certain content filtering plans can’t access Private Relay because it prevents those carrier features from working properly. It later determined that “some device settings” in iOS 15.2 default to the feature being toggled off. The carrier says it told Apple about the behavior and reiterated that it has not “broadly blocked” iCloud Private Relay.

“Customers who chose plans and features with content filtering (e.g. parent controls) do not have access to the iCloud Private Relay to allow these services to work as designed. All other customers have no restrictions,” a T-Mobile representative wrote in an email.


Private Relay is currently in public beta in iOS 15, iPadOS 15, and macOS Monterey. The feature is turned off by default and must be manually enabled within Settings.

Update on Jan 11 at 2:50pm E.T: After releasing a statement confirming that the feature isn’t available for customers who are signed up to certain content filtering plans, T-Mobile told Gizmodo in an email that it discovered in iOS 15.2 that “some device settings default to the feature being toggled off.” The company says it shared the findings with Apple and reiterated that it did not block iCloud Private Relay.