LTE is on the rise and HSDPA+ is expanding, yet a recent survey from Morpace suggests most smartphone owners are yawning at 4G wireless technology. What is wrong with these folks, why are they not falling for the marketing hype?
When shopping for a new phone, 61% of customers look at the price of the handset first. It's not the speed or specs, but the almighty dollar that influences purchases.
Unfortunately, many 4G handsets come with a premium price tag that people are not willing to pay. Only 40% would pay more for 4G, 60% would rather travel in the slow lane of 3G.
Carriers, at least in the US, are dropping unlimited data plans and replacing them with expensive, tiered plans that give you a measly 2GB of data for $25-$30, 5GB for $50 and so on. This cost increase is not lost on customers — 29% of those surveyed look at the price of data plans when choosing a wireless provider. Only 4% look at network speeds.
Consumers may have heard of 4G, but a whopping 48% of smartphone owners could not name the benefits of this technology. You can partly blame this sad statistic on slick marketing and the ITU whose casual usage of the term 4G has diluted its meaning.
Ironically, contracts that carriers push on their customers are partially to blame for slow 4G adoption. Only 34% of customers are willing to upgrade to a 4G handset before their contract is over. The other 66% will ride out their 2-year agreement before adopting this next generation technology.
Carriers are rolling out 4G at a furious rate, but the technology only hits the major metropolitan areas. Customers outside this golden zone are not going to pay a premium for a 4G phone when they only have 3G coverage. Some good news, though. 83% of 4G customers say they are "satisfied" or "highly satisfied" with 4G network performance.