Vote 2020 graphic
Everything you need to know about and expect during
the most important election of our lifetimes

Go Exchange Your Explodey Galaxy Note 7 Right Now

Image: Alex Cranz/Gizmodo
Image: Alex Cranz/Gizmodo

Samsung is rolling out mass quantities of replacement Galaxy Note 7 devices to carrier stores. The company says it has shipped more than 500,000 new Note 7 devices to carrier and retail stores and customers can go in for an exchange starting today. Go do it!

Advertisement

According to the CPSC recall announcement from last week, Samsung sold 1 million Galaxy Note 7 phones before it halted sales due to battery explosions. Samsung says that 25 percent of Note 7 devices in the United States have already been exchanged or returned for another device.

Advertisement

You can walk into your carrier store with your Note 7 to do an exchange. Customers that purchased online or from Samsung directly can call Samsung to get a replacement. Samsung is marking all boxes with safe Galaxy Note 7 devices with a special black square on the UPC code. There is also a software update being issued to phones that will show a green battery indicator. If you’ve got that indicator, you can be assured your battery is safe.

Given how much of a nightmare the unofficial recall was, we only hope it’s easier for customers to get safe, replacement phones this time around. So if you’ve got a Galaxy Note 7, get to your local retailer and get a replacement soon.

Christina is a senior writer at Gizmodo.

Share This Story

Get our newsletter

DISCUSSION

What exactly was the root cause of the problem? What exactly was the fix? Are the “fixed” phones limited to 60% battery capacity? I’m thinking there is going to be tremendous fire sale of “refurbished” Galaxy Note 7 units.