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In-Store Customer Service Reps: Gizmodo Wants Your True Confessions

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A couple of weeks ago we ran a feature called “Confessions of a Cellphone Seller: The Sprint Edition,” written by an in-store customer service representative for Sprint, and we’ve gotten nothing but good feedback about it on the whole, and we’ll definitely be keeping it updated as new information and new products come in. What would be nice, though, is if we could get coverage of all the carriers, and that’s where you, presuming you work as an in-store representative, come in.

Details after the jump.

Basically, take a look at The Sprint Edition. If you’d like to do the same for your product line, send me an email and let me know you’re interested. I’m looking specifically for people that have a least a blogger’s command of English (LOLLARZ!), and actually work in a carrier-branded store. Third-party retailers could be okay, as long as you have access to an entire vendor’s lineup. Phone reps probably don’t have quite the perspective we need to do it up right (it’s not that phone CSRs are ignorant, always, but they miss out on the in-hand tactile perspective that is really important).

When we started this project, a few people asked if they might catch hell from their employer for speaking candidly about their product lineup. I’m no lawyer, but I sincerely doubt any company will care about you doing what is, essentially, your job. People go to trained retailers because they need an expert opinion, and we’d like to pass yours on to everyone who would like to read it.

Related

Confessions of a Cellphone Seller: The Sprint Edition [Gizmodo]

https://gizmodo.com/confessions-of-a-cellphone-seller-the-sprint-edition-16724

Update: I’m an idiot. I totally forgot to mention that, yes, international (as in Not American) are totally, 100% welcome to participate. That would rock, in fact.)

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