Jolly reader Holmez sheds a bit of light on Verizon’s call-center support practices…
The verizon DSL support office is actually outsourced to a company called Calltech, located here in Columbus, Ohio. So you are actually getting North American support, but its VERY poor. They hire their support in at $9/hour, no matter what your skill set is and knowledge. They make you take a technology based test, which is basic computer questions, and out of 20 questions, if you can answer 10 of them right, you are put on computer support for Verizon. Its great!!!! Not to mention all their support is super scripted, and they will/cannot vary from that support! I know cuz I worked there for a year, on another project!!! Not to mention all the Apple support for itunes, ipod, and OS supoprt is also throught the same outsourced supoprt company calltech! Its a very sad sad place to work! Not to mention the turn over rate there is OVER 300%
The supervisor is Verizon!
UPDATE – Holmez seems to be making stuff up about Apple’s support. We’ll leave them out of this fiasco. Nope, Holmez was telling the truth. More updates after the jump.
A sysadmin writes:
I was trained for the Calltech Apple support program, I quit after 2 days of training due to insufficent wages and a really dumb job. Unlike the Verizon project you need to be slightly more skilled with computers, but not much. I believe the max pay was 9$ starting. Though I try to block those 2 days out of my head, the Apple/Calltech project started Aug./November last year. It started as a simple low end iMac user support pilot program but Apple was expected to expand the support if they saw that is was benificial to them (they were not losing more money than having their own people do it).
And someone from within Calltech itself writes:
Dear Editor,
Actually that Apple information in your article is accurate. Its not located in
the same building but the support is provided by Calltech employees.
