Vote 2020 graphic
Everything you need to know about and expect during
the most important election of our lifetimes

Palm Pre Users Reporting Possible Heat-Related Screen Distortion

Illustration for article titled Palm Pre Users Reporting Possible Heat-Related Screen Distortion

There are reports this evening from at least two Palm Pre forums of a screen distortion issue affecting the recently launched smartphone.


While the overall issue has not yet been acknowledged by Palm, so far today there are eight pages of discussion over at the Precentral forums, where most of the affected users report similar circular distortion at the bottom of the Pre's otherwise sharp-looking screen.

At the EverythingPre forums there are similar complaints, each regarding the bottom area of the screen.


From our brief foray over to the forums, it appears as though some Sprint stores are aware of the issue, and have been exchanging the spot-plagued handsets for new ones, if stock allows. Some of the photo "evidence" is a little more compelling than others, although there does appear to be something faint at the bottom of the screen in a few images. Be warned though that some of the "distortion" has been ID'd by users as a normal part of the background design.

Are any of you new Palm Pre owners experiencing any burnout or spottiness? Do tell, one way or the other. [Precentral, Everything Pre via Laptop Mag]

Share This Story

Get our newsletter


I have the same "distortion" on my Pre, but it is only noticeable when the screen image is a certain brightness (too dim and you don't notice, too bright and it blasts it out; the App Catalog screen is the only one I've really noticed it on, so far).

The Palm rep at the Sprint Store told me it was due to the "inherently uneven nature of LED backlighting."

I'm by no means an apologist, but I can understand this, actually. If you place a lit LED on a table, the area immediately next to the LED will be dark. It could be that the LEDs for the Pre backlighting are lined up along the bottom edge of the screen, and therefore that's where we see the "distortion/discoloration".

This is by no means a deal breaker for me. In fact, Sprint is already going to replace my unit due to a single bad pixel. When the PSP came out, Best Buy would only replace them if they had a certain number of bad pixels within a certain distance of each other. Under the circumstances, I'd say Sprint and Palm are really going out of their way to make customers happy, so my hat's off to them!