Apple launched a tech support Twitter account this morning. It already has over 55,000 followers. Shockingly, no one’s trolling it. People are asking actual tech support questions.
“We’re here to provide tips, tricks and helpful information when you need it most,” the Twitter bio reads. “And if you have a question, well – we’re here to help with that too.”
Welcome to… pic.twitter.com/EZA8eRycDs
— Apple Support (@AppleSupport) March 3, 2016
And people are already taking Apple up on its offer in droves. In between the warm welcomes and suspicious lack of jerks, Apple users are taking the opportunity to dump all tech questions and photos of frayed charging cables—with thousands of new followers by the hour.
Apple’s responding to the crazy crowds with hundreds of tweets. “We offer support via Twitter in English” is one of the common refrains so far, as is “Please DM us.”
And look, Apple has a sense of humor, too! To, y’know, keep it real:
Some folks are asking the tough questions:
Why isn't there a sausage emoji? Explain yourselves @AppleSupport
— Ed Kelly (@edkelly) March 3, 2016
https://twitter.com/embed/status/705449346830045185
https://twitter.com/embed/status/705457328179400705
Some users celebrated the long overdue Twitter debut:
https://twitter.com/embed/status/705448859657437184
Others are using @AppleSupport to air rumor speculations:
https://twitter.com/embed/status/705448748978184194
But testy feedback remains strangely scarce:
https://twitter.com/embed/status/705448532556140544
Why go to the Genius Bar when you can just beam Apple 140 characters worth of woes on Twitter while you’re hungover on the couch with a bag of Fritos? We’ll keep an eye on @AppleSupport, which has been tweeting like a songbird nonstop since it went live five hours ago. Keep the sausage queries coming, friends.
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