How to Cancel Wix and Get a Refund

Wix is a fantastic website builder, but it’s not everyone’s cup of tea. If you’re trying to learn how to cancel Wix and get a refund, you’re in the right place. Wix is inexpensive, and above all, offers a generous 14-day refund policy.

However, it is essential to explain how to cancel Wix properly and obtain a full refund. This will allow you to keep your money and invest in another website builder. We have a list of the top site creators for you to check.

Let’s now see how to cancel Wix and get your money back.

How to Cancel Your Wix Subscription?

We’ll start with the cancellation.

As explained previously, Wix has an unconditional 14-day refund policy. This money-back guarantee allows for a full refund in the first few weeks. You don’t have to justify your refund request if it’s sent within this period.

It’s worth noting that Wix lets you cancel your subscription at any moment.

However, you won’t get your money back if you send the request after the first 14 days. Instead, your subscription will be active for a full year before expiring.

To cancel Wix:

1. Log in to your Wix account.
2. Click your profile picture icon and select Account Settings.
3. On the left-hand side, choose Premium Subscriptions.
4. Find your subscription and press three horizontal dots next to it.
5. Select Cancel Plan.
6. Choose a reason for canceling Wix and getting a refund.
7. Press Cancel Now to complete the process.

That’s it. You’ve canceled your Wix subscription successfully.

If it’s within the first 14 days, Wix will automatically issue a refund in a few business days. If you quit after that, the account will remain active for a year. To be sure you’ll actually get a refund, contact Wix’s support and explicitly mention your cancellation and refund request.

They’ll return your money in up to 45 days (usually a few days in our experience).

Wix Cancelation for Website Domains

When you purchase a Wix subscription, you always get a free domain for a year.

When you cancel the plan, the domain remains active until the first year expires. But what if you bought only a website domain from Wix? Unfortunately, you can’t get a refund, but you can cancel it. However, the domain will expire on the next renewal date.

Essentially, canceling a Wix domain is like disabling automatic renewal.

Once you quit, the domain is still valid, but you’re not automatically charged when it expires. Disabling automatic renewal is advised if you’re unsure if you’ll stick to Wix in the long run. If you don’t want to cancel, we recommend enabling automatic renewal to prevent website and domain problems.

Can I Still Use the Free Plan?

You can always use the free plan if you haven’t deleted your Wix account.

When you cancel Wix and get a refund, you lose access to all premium features. However, you can still enjoy free features, such as templates, limited storage and bandwidth, a drag-and-drop site builder, and more.

Sadly, you’ll be left without e-commerce tools, marketing features, and other advanced options in Wix’s premium plans. If you don’t ever want to use Wix again, you can always delete your account, but that’s unnecessary because you can avoid unwanted payments by canceling Wix regularly.

Why Do People Cancel Wix?

Wix is generally a favorable website builder, but has a few nitpicks that some users dislike, such as:

• Not being able to switch templates. You can’t pick another once the site is live with one template. You can, however, you’ll have to design your website all over again.
• Higher transaction fees. Wix charges 2.9% + $0.30 for all purchases on your online store. Some alternatives, like Hostinger Website Builder, yield no transaction fees.
• Some plans are expensive. Many site creators are pricier than Wix, but let’s be real: Wix is not the most affordable pick. For most people, this is a legitimate reason to cancel Wix and sidestep unwanted payments.

Next Step: Choosing a Wix Alternative

Have you canceled Wix because you dislike it or no longer want to build a website? If the latter, you’ll likely halt your search for the best Wix alternative. If you still want a website but don’t want Wix, these alternatives may suit you better and provide more value:

1. Shopify

Shopify is one of the best options for replacing Wix in 2026.

It’s primarily an e-commerce platform, which is helpful if you found Wix underwhelming in the first place. Shopify offers extensive shipping options, third-party applications, inventory management, POS access, and more. Its templates look stunning; while most are premium, you have 20+ free options.

Shopify beats Wix in ease of use. Its site creator is more straightforward, plus, it’s suited for mobile websites. While Wix offers more design freedom, Shopify is more “pragmatic” and allows you to build a website quickly. Shopify’s included hosting performs admirably for the price.

Additionally, it includes a special 3-day free trial for all plans. You can test it thoroughly after you cancel Wix and get a refund. If you like it, invest in Shopify, but remember that it’s pricier, so hopefully, you will have a bit of money to add to it. Other than that, Shopify is outstanding.

Try Shopify

2. Hostinger Website Builder

Do you need a cheaper website builder with AI tools and a beginner-friendly editor? Behold, Hostinger Website Builder. Hostinger’s fast hosting allows for well-performing sites, while its AI tools allow you to build a site with a click. Answer a few questions, and its AI will do everything for you.

Hostinger includes a free domain and offers many marketing, SEO, and sales tools. It also includes 150+ free templates and over 100 payment methods. Hostinger’s free domain for a year makes it astounding, and way better than Shopify if you’re on a budget.

Simultaneously, Hostinger outperforms Wix in customer support and transaction fees, offering 0%, allowing you to maximize your profit. Hostinger costs only $3.99 monthly, unlike Wix, which starts at well over $15. Try it out risk-free for 30 days using the button below.

Try Hostinger Website Builder

3. Squarespace

Choose Squarespace if you want jaw-dropping templates and a drag-and-drop/section-based website builder. Squarespace nails the simplicity of making a site. However, it skimps on nothing, as it still includes a free domain for a year, eCommerce tools, and amazing SEO features.

Squarespace’s hosting performance doesn’t impress as much as Wix’s. On the other hand, it’s a lot simpler to set up and use. Plus, Squarespace “fuels” thousands of websites that have achieved serious results. It’s another jack of all trades, offering collaborators, third-party plugins, and marketing tools.

Meanwhile, the provider keeps its prices in check by being slightly less expensive than Wix. You can read our Squarespace vs. Wix duel here and see why the former is sometimes better. You can also immediately opt for Squarespace and try it for free for 14 days using the link below.

Try Squarespace

How to Cancel Wix: The Final Verdict

We don’t deny Wix’s greatness, but we understand it’s not for everyone. If you have a problem with the price or something else, you should cancel Wix and get a refund. Luckily, Wix simplifies this by allowing you to cancel its subscription and be refunded with merely a few clicks.

After that, you can use its free plan or opt for an alternative. Speaking of them, Shopify, Hostinger Website Builder, and Squarespace are logical options. However, you can skip the alternatives if you no longer want to make a website and want to quit entirely.

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FAQ

What is Wix’s refund policy?

It’s pretty simple: you must request a refund in the first 14 days of the purchase. If this condition is met, Wix will issue a refund immediately.

Can I cancel Wix if I’ve already bought it once?

No. Only new subscribers can cancel Wix and receive a refund. You can cancel Wix as many times as you want, but you can only be reimbursed once.

When will I get my refund?

Wix claims that the refund may take up to 45 days to process. In most cases, it’s issued the same day, and processing rarely takes more than a few business days.