Comcast is launching a new technician tracker through its MyAccount app, which lets you keep an eye on where the Comcast technician that's supposed to be at your house actually is. Waiting around for the cable guy to show up is a total pain in the butt and a huge waste of time. I never thought I'd say this, but thank you Comcast.
The new tracker is launching as a trial in Boston, and it basically works exactly the way this should have worked forever. When your tech is about 30 minutes away, you'll get an alert on your phone. So that means you don't have to be waiting by the door for the entirety of an appointment window for the cable guy to show up.
If the trial goes well, the company will launch the service to all of its users in 2015. Comcast has a terrible track record when it comes to customer service, so it's refreshing to see it do something nice for a change. [Comcast]