The issue may have stemmed from a mismanaged Google group, which allowed some Essential customers to learn the email addresses of other customers. However, it’s also possible that hackers may have gained access to Essential’s customer database and are using it to try to con money out of them. Whatever it is, customers aren’t happy, and you can’t blame them as many have already been charged for a phone they have yet to receive.

We’ve reached out to Essential for comment, and we’ll let you know if we hear anything back.