Google Shrugs Off Pixel 2 Issues, But Adds an Extra Year to Its Warranty Anyways

All images: Sam Rutherford/Gizmodo
All images: Sam Rutherford/Gizmodo

Google’s brand new flagship phones are off to a rocky start. From reports of faint clicking sounds coming from the Pixel 2's earpiece to a number of issues with the Pixel 2 XL’s POLED display, it seems Google still has some room for improvement as a hardware manufacturer, even after two years.

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Still, Google is standing by its products, and today in the Pixel User Community forum, Google Hardware VP Mario Queiroz posted “We’re very confident that the Pixel 2 delivers an exceptional smartphone experience, and to give users peace of mind, every Pixel 2 and Pixel 2 XL will now come with a 2-year warranty worldwide.”

Queiroz then continued by commenting on customer complaints regarding the Pixel 2 XL’s “dull” colors, saying Google’s intention was to render more natural and accurate colors. However, he also added that Google acknowledges that a lot of people are looking for the vivid colors you see on other phones (like on displays made by Samsung), and that Google is working on a update due out in a few weeks that will include a new mode that will make colors from the Pixel 2 XL’s display look even more saturated.

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On the topic of burn-in on the Pixel 2 XL’s display, Queiroz said that Google’s current investigation has confirmed that the Pixel 2 XL’s screen performs similarly to OLED panels in comparable products, and that any issues should not affect the normal day-to-day experience of Pixel 2 XL owners. That said, he concluded by saying that Google will release more updates soon to further optimize or prevent burn-in or the effects of differential aging.

This is the off-axis color shift people are talking about.
This is the off-axis color shift people are talking about.

I don’t know about you, but it seems like Google is working on a lot of updates for phones that it claims are just fine, and Google still hasn’t commented on the Pixel 2 XL’s blue tint when viewed off axis.

However, extending the Pixel 2's standard warranty from one year to two is hard to complain about, and might make people feel a little bit better about the Pixel 2's big bezels or the 2 XL’s high price.

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[Google]

Senior reporter at Gizmodo, formerly Tom's Guide and Laptop Mag. Was an archery instructor and a penguin trainer before that.

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DISCUSSION

binaryvisions01
binaryvisions

I think this is some pretty terrible reporting.

Google did not “shrug off” the issues - a big concern was burn-in, and they stated that they were comfortable with the burn-in rates of the screen, but in order to make sure their customers weren’t affected, they raised the warranty time. I think that’s a pretty awesome response, actually.

In addition, they noted the muted colors and are planning a software update for it.

And yes, they did respond to the blue tint:

https://productforums.google.com/forum/#!topic/phone-by-google/y1FWSMFcDgA;context-place=forum/phone-by-google

How is any of this accurately represented by the title of “shrugging off” the complaints?